Housing Repairs & Maintenance Regional Operations Manager

Platform Housing Group; Leicester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading housing services organization is seeking a Housing Repairs and Maintenance Senior Manager in Leicester. In this role, you will lead a multi-skilled team to ensure efficient delivery of repairs and maintenance services, focusing on customer satisfaction and continuous improvement. The ideal candidate has strong technical knowledge, leadership experience, and relevant qualifications such as HNC / HND in Construction. This position offers an opportunity to drive change and implement best practices.

Qualifications

• Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS.
• Proven experience in leading teams and driving service improvements.
• A collaborative leadership style with focus on coaching and development.

Responsibilities

• Lead and motivate a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives.
• Deliver high-quality customer-first services with right-first-time repairs.
• Manage budgets and resources effectively and ensure value for money.

Skills

Strong technical knowledge of property maintenance

Leadership and team management

Collaboration across teams

Data-driven decision making

Education

HNC / HND in Construction or Building Management

CIH Level 4

Job description

Platform Property Care are looking for a passionate, driven and experienced Housing Repairs and Maintenance Senior Manager to lead a locality based in Leicester as a Locality Operations Manager. This is your opportunity to shape how we deliver responsive repairs, void refurbishments, and planned works across your area—ensuring every customer experience reflects our values of care, consistency, and accountability.

Why this role matters

As a Locality Operations Manager, you’ll be the driving force behind a high-performing, multi-skilled team. You’ll lead with purpose, inspire a culture of ownership, and ensure our services are safe, efficient, and customer focused. Your leadership will directly impact customer satisfaction, operational performance, and employee engagement—making a real difference in the communities we serve.

What you’ll be doing

• Leading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives
• Delivering high-quality customer-first services with right-first-time repairs and voids
• Embedding a culture of accountability, safety, and continuous improvement
• Managing budgets and resources effectively and delivering value for money
• Using data and insight to inform decisions and improve performance
• Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service

Essential requirements

• Strong technical knowledge of property maintenance and building compliance
• Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS
• Proven experience in leading teams and driving service improvements
• A collaborative, inclusive leadership style with a focus on coaching and development
• An HNC / HND in Construction or Building Management (or working towards) and / or CIH Level 4

You’ll be measured on success by

• 95% of repairs and voids completed within target
• 85% first-time fix rate
• 95% customer satisfaction with repairs and estates
• Improvements delivered, cost-efficiency, and sustainability outcomes
• Engagement, culture, and employee turnover metrics

This is more than an operational role—it is a chance to lead change, shape culture, and deliver services that truly put customers first. You’ll be part of a wider transformation programme within Platform Property Care that’s redefining how we deliver repairs and maintenance services for our customers.