Housing Repairs Coordinator - Temp, North London

Daniel Owen Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent recruitment agency is seeking a Housing Repairs Coordinator based in North London for a temporary position. The ideal candidate will have experience in social housing and will be responsible for diagnosing repairs, liaising with tenants through inbound calls and WebChat, and ensuring high standards of customer care. This role involves booking appointments, processing service requests, and working proactively with the team to enhance service delivery. The position offers a pay rate of £20 - £24 per hour, working Monday to Friday with 36 hours a week.

Qualifications

• Experience in housing repairs and coordination.
• Background in social housing preferred.
• Ability to work in a high-volume contact center.

Responsibilities

• Diagnose repairs and raise orders accurately.
• Liaise with tenants via phone and WebChat.
• Process service requests as per clients' performance standards.

Skills

Excellent communication skills

Customer service

IT system usage

Sensitivity to customer needs

Complaint handling

Job description

A prominent recruitment agency is seeking a Housing Repairs Coordinator based in North London for a temporary position. The ideal candidate will have experience in social housing and will be responsible for diagnosing repairs, liaising with tenants through inbound calls and WebChat, and ensuring high standards of customer care. This role involves booking appointments, processing service requests, and working proactively with the team to enhance service delivery. The position offers a pay rate of £20 - £24 per hour, working Monday to Friday with 36 hours a week.