Housing Repair Scheduler Planner

Neway International Ltd; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government council is seeking a Housing Repairs Scheduler Planner to ensure smooth delivery of housing repairs services in London. The role requires at least 1 year of relevant experience, strong communication skills, and competence in Microsoft Office. It involves planning and scheduling repairs, managing workloads, and liaising with contractors and residents. This full-time position has a pay rate of £20.86 per hour.

Qualifications

• At least 1 year’s experience in a responsive repairs environment and scheduling systems.
• Strong knowledge of housing repairs planning and progression.
• Competence in Microsoft Office (Outlook, Word, Excel) and phone systems.

Responsibilities

• Plan and schedule repair jobs, allocating operatives and contractors effectively.
• Manage emergency and overdue repairs in line with service agreements.
• Raise orders, dispatch jobs, and track progress to completion.

Skills

Experience in responsive repairs environment

Knowledge of housing repairs planning

Competence in Microsoft Office

Excellent organizational skills

Strong communication skills

Attention to detail

Job description

Job Advert – Housing Repairs Scheduler Planner (Sc6)

Client: London Borough of Islington

Location: 33–37 Brewery Road, London

Contract: Temporary, Full‑time (35 hours per week)

Duration: 1 December 2025 – 23 February 2026 (vacancy cover)

Hours: Monday–Friday, 08:00–17:00 (office‑based, 5 days per week)

Rate: £20.86 per hour (PAYE) / £27.59 per hour (Umbrella/Ltd) IR35 Status: Inside IR35

About the Role

We are seeking a Housing Repairs Scheduler Planner (Sc6) to join Islington Council’s Homes & Neighbourhoods directorate. This role is vital in ensuring the smooth delivery of housing repairs services, coordinating operatives’ workloads, and maintaining a strong customer focus.

You will work closely with Housing Repairs Services Supervisors to plan, allocate, and monitor repair jobs, ensuring tasks are completed efficiently, on time, and to the satisfaction of residents.

Key Responsibilities

• Plan and schedule repair jobs, allocating operatives and contractors effectively.
• Manage emergency and overdue repairs in line with service agreements.
• Raise orders, dispatch jobs, and track progress to completion.
• Communicate with colleagues, contractors, and residents via phone, email, and in‑house systems.
• Liaise with the Materials Team to ensure resources are available and delays are managed.
• Arrange follow‑on appointments and ensure carry‑over jobs are processed promptly.
• Monitor completed jobs, confirm satisfactory completion, and update records.
• Safeguard vulnerable residents and ensure flagged properties are prioritised.
• Report system issues and liaise with administrators to minimise disruption.
• Provide cover for colleagues during absence and contribute to team training.

About You

• At least 1 year’s experience in a responsive repairs environment and scheduling systems.
• Strong knowledge of housing repairs planning and progression.
• Competence in Microsoft Office (Outlook, Word, Excel) and phone systems.
• Excellent organisational skills and ability to manage workloads in a busy environment.
• Strong communication skills, both written and verbal, with the ability to liaise across teams.
• Attention to detail, numeracy, and literacy skills.
• Ability to work independently and as part of a team.
• Flexibility to work to shift patterns and out‑of‑hours commitments if required.
• Commitment to council policies, procedures, and health & safety requirements.
• Basic DBS clearance (required).

Why Join Us?

Islington Council is committed to delivering high‑quality housing services that put residents first. As part of the Housing Repairs Services Team, you will play a key role in ensuring repairs are completed efficiently and effectively, while contributing to the council’s mission of equality, empowerment, and customer service excellence.