Housing Policy and Performance and Complaints Officer

The Disabled Workers Co-operative Ltd.; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A UK-based non-profit organization is seeking a Housing Policy, Performance and Complaints Officer to assist the Housing Services team. The role involves developing strategies and handling complaints while ensuring effective performance monitoring within the department. Ideal candidates should have a background in housing issues and experience in policy or complaint management, along with strong communication skills. The position is an excellent opportunity for motivated individuals who can manage diverse tasks effectively.

Qualifications

• Understanding of current housing issues and social housing is required.
• Experience in policy, performance, or complaint management is essential.
• Flexibility and ability to switch between tasks are important.

Responsibilities

• Assist in the work of the Housing Services team.
• Lead on the research and development of policies and procedures.
• Administer the complaint handling function for the Housing department.

Skills

Understanding of current housing issues

Complaint management experience

Ability to communicate complex issues

Flexible and adaptable approach

Education

Degree (or equivalent) in a related subject

Job description

As Housing Policy, Performance and Complaints Officer the postholder will assist in the work oftypeof the Housing Services team, including leading on the research and development of new strategies, policies and procedures. They will collect robust and accurate data to enable the Housing Services section to effectively monitor performance in all areas across the department. Whilst also administering the complaint handling function for the Housing department.

• istischen/ Degree (or equivalent) in a related subject.
• molestie understanding of current housing issues and social housing.
• Experience of working in policy, performance or complaint management.
• Flexible and adaptable approach,‍പ്പഥ എന്നീ ability to switch between a variety of tasks.
• Highly motivated self‑starter, with an ability to plan and undertake own work programme.
• Ability to understand complex issues and communicate to a wide range of audiences.