Housing Outreach Worker

Advance Housing and Support; Witney; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Paid holiday (25–30 days with long‑ten

Sector specific training

Perks at Work access

Long service awards

Cycle to work

Employee Assistance Programme

Free DBS

Pension scheme

Job summary

Advance Housing and Support, a national not‑for‑profit housing and support provider, invites applications for a Housing Outreach Worker based in Witney. Hybrid working with travel across multiple counties is required.

The role supports customers to live independently and improves housing quality, aligning with our mission to transform lives through safe and sustainable housing. Applicants should have databases experience, GCSEs in Maths and English, and proficiency in MS Office.

Qualifications

• GCSEs in Maths and English (or equivalent).
• Experience using databases and producing accurate records (essential).
• Strong experience using databases and analysing data to produce recommendations.
• High competence in Microsoft Word, Excel, Outlook and PowerPoint.
• Knowledge/experience of housing management or housing legislation (desirable).
• Experience working in a performance-target environment (desirable).
• Experience working with customer groups including people with mental or physical disabilities (desirable).
• Understanding of court processes and advocacy (desirable).

Responsibilities

• Manage a wide range of confidential enquiries and signpost customers as needed.
• Provide housing advice and housing management services to customers.
• Handle confidential telephone enquiries and correspondence and escalate appropriately.
• Complete void inspections, arrange repairs and redecoration, follow void procedures.
• Support pre-tenancy viewings, sign-ups and ensure occupancy agreements are completed.
• Set up and maintain accurate tenant records on Open Housing systems.
• Ensure rent and service charges are paid; assist with housing benefit claims and arrears recovery.
• Assist with anti-social behaviour complaints and neighbour disputes.

Skills

Empathy

Communication

Relationship building

Customer service

Driving licence

Education

GCSEs in Maths and English (or equivalent)

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Position: Housing Outreach Worker

Location: Head office Witney,Oxfordshire ( Hybrid working)

Hours: 35 contracted hours per week

Salary: Up to £28,498.06 per annum (depending on experience) plus car allowance £2,280 per annum, plus a geographical allowance of £1,051.00 where applicable.

Closing Date: 01/09/2026

Job ref: 5185

We regret to inform you that Advance is unable to accept any sponsorship requirements.

About The Role

Would you like to work somewhere where you get to make a real difference every day?

Are you passionate about supporting people to live independently and improving the quality of homes? Are you someone who builds great relationships, communicates clearly and enjoys a role with variety and purpose? If so, we’d love you to join us at Advance as a Housing Outreach Worker.

At Advance, our mission is to transform lives by providing safe, supportive and sustainable housing for people with a range of needs. As we continue to invest in improving and decarbonising our homes, this role plays a vital part in supporting customers throughout that journey.

This role is hybrid, working from home and on site visits covering Buckinghamshire, Bedfordshire, Berkshire, Oxfordshire, Luton, and Surrey.

As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential.

What The Role Involves

• Managing a wide range of confidential enquiries and taking appropriate action or signposting customers as needed
• Provide housing advice and housing management services to customers.
• Manage a wide range of confidential telephone enquiries and correspondence, using initiative or escalating appropriately
• Complete void inspections, arrange repairs and redecoration, and follow void procedures
• Support pre-tenancy viewings, sign-ups and ensure correct occupancy agreements are completed
• Set up and maintain accurate tenant records on Open Housing systems
• Ensure customers pay rent and service charges; assist with housing benefit claims and support rent arrears recovery
• Assist with anti-social behaviour complaints and neighbour disputes following organisational procedures
• Carry out property and tenancy visits to ensure compliance and liaise with external professionals where needs change
• Promote customer participation and facilitate access to wider organisational services
• Support customers to claim welfare benefits successfully
• Undertake tenancy visits to improve living conditions and sustain tenancies
• Keep all manual and digital records accurate and updated; respond to service requests within timescales
• Support Tenant Involvement and Community Investment events and initiatives
• Assist with Fire Risk Assessment and water safety actions
• Ensure accessible health and safety information for fire, gas, and electrical appliances
• Ensure fire and water checks are completed and recorded on site

Who We’re Looking For

We’re looking for someone who brings empathy, professionalism and a passion for customer service. You’ll thrive at Advance if you naturally demonstrate our PRIDE Values: Partnership, Respect, Inclusion, Drive and Efficiency.

You’ll Also Bring

• Experience using databases and producing accurate records (essential)
• GCSEs in Maths and English (or equivalent)
• Strong experience using databases and analysing data to produce recommendations
• High competence in Microsoft Word, Excel, Outlook, and PowerPoint
• Knowledge/experience of housing management or housing legislation (desirable)
• Experience working in a performance-target environment (desirable)
• Experience working with customer groups including people with mental or physical disabilities (desirable)
• Understanding of court processes and advocacy (desirable)
• Ability to build excellent relationships with customers and colleagues

Experience of housing management, performance environments or supporting people with disabilities is desirable but not essential — we’re committed to providing training and development.

Training and development will be offered as part of our offer to ensure the successful candidate can undertake the role.

If you are a person who likes to make a difference and experience of working in a diverse housing organisation then this is the job for you!

The role requires an Enhanced DBS.

For more information about the role please contact, Stephen Allen on Email:[e-mail] & phone on 01993 226475

About The Organisation

Advance is a national, not‑for‑profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.

We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.

We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.

Benefits Of Working For Advance

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rat for part time hours)
• Sector specific training is provided as part of induction plus opportunities for professional development.
• Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
• Long service awards payable in 5 years increments
• Golden Hello/refer a friend receive up to £500
• Cycle to work scheme
• Access to our Employee Assistance Programme
• Free DBS (Disclosures and Barring Service)
• Excellent opportunities to progress your career within Advance
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

Safeguarding

At Advance, Safeguarding is embedded in our organisational culture — it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.

As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.

We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support — or of any member of our team — please don’t hesitate to get in touch.

[e-mail]

Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all.

We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.

Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.