Housing Options Officer (Remote)

Essential Employment; Taunton; Remote; GBP 30,000 - 36,000; Full time

Job summary

Essential Employment is seeking a Housing Options Officer to support applicants who are homeless or at risk, working remotely on a full-time temporary basis. The role involves advising on housing options, coordinating with agencies, and progressing applications under current legislation.

You will assess needs, develop personalised housing plans, and determine duties owed to applicants while ensuring timely processing and compliance with guidance.

Responsibilities

• Provide advice, information and assistance to applicants who are homeless or at risk of homelessness.
• Help applicants explore housing options and secure suitable accommodation that meets their needs.
• Work with a range of partners and agencies to prevent and reduce homelessness in the community.
• Offer advice and information on homelessness prevention, housing options, tenure rights and security of tenure.
• Communicate with applicants or their authorised representatives through phone, email or letter.
• Progress homeless applications (Part 7) under current legislation, ensuring compliance to the Homelessness Code of Guidance.
• Progress housing applications (Part 6) in line with Homefinder Choice Based Lettings and timely completion.
• Carry out assessments of circumstances to identify housing needs and create personalised housing plans.
• Decide on duties owed to the applicant and progress applications, notifying applicants as required.

Job description

Housing Options Officer (Remote) needed, £22ph PAYE – Reference: OR112852

Provide advice, information and assistance to applicants who are homeless or at risk of homelessness.

Help applicants to explore their housing options and find suitable accommodation that meets their needs.

To work with a range of partners and agencies to prevent and reduce homelessness in the community.

Advice & Guidance

Offer advice and information on topics such as homelessness prevention, housing options, tenure rights and security of tenure. Communicate with applicants or their authorised representatives through phone, email or letter. Make advice accessible to all applicants and help them avoid or resolve homelessness and secure long-term housing solutions.

Progress Applications

Make enquiries and collect all relevant information from the applicant including financial statements or health information and carry out other verification checks as necessary, including authorised communication with statutory and voluntary agencies to support decision making. Progress all homeless applications (Part 7 application) under current legislation, ensuring compliance to the Homelessness Code of Guidance.

Progress all housing applications (Part 6 applications) in line with the Homefinder Choice Based Lettings scheme and ensure these are completed in a timely manner.

Assessment & Plan

Carry out an assessment of circumstances and needs to identify what has caused the homelessness or threat of homelessness and the housing needs of the applicant and any support needs to be able to secure and retain accommodation. Following the assessment, create a personalised housing plan with the applicant to help them retain or find accommodation.

Decision Making

Decide on what duties are owed to the applicant (e.g., interim duty, prevention duty, relief duty), progressing all homeless applications, notifying applicants within

This is a full time role on a temporary contract basis.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.