Housing Options Officer (Overseas Arrivals Lead) and Housing Options (Domestic Abuse Lead)

Uttlesford District Council; Uttlesford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A local government authority in Uttlesford is seeking two full-time experienced professionals for its Housing Options Team. The Domestic Abuse Lead Officer will support victims of domestic abuse, while the Overseas Arrival Lead Officer will assist people from abroad needing housing advice. Both positions require strong customer care skills and the ability to work creatively and flexibly. The roles offer a supportive work environment with generous benefits.

Benefits

Generous annual leave

Leisure centre discounts

Membership of the Local Government Pension Scheme

Qualifications

• Experience in the housing sector preferred.
• Good understanding of homelessness duties within local authorities.
• Ability to work within a frontline team.

Responsibilities

• Lead officer for domestic abuse cases, supporting victims.
• Lead officer for overseas arrivals, providing housing advice.
• Prevent homelessness and offer customer support.

Skills

Customer care skills

Creativity

Persuasiveness

Flexibility

Job description

Overview

We are seeking an experienced professional to join the Council’s Housing Options Team focusing on preventing homelessness and offering help and advice to customers who are in housing need and may be vulnerable. These roles will be the lead officers. Both roles are full-time (37 hours) and require an Enhanced DBS check.

Posts

• Post 1 Domestic Abuse Lead Officer for victims of domestic abuse supporting a caseload of applications from victims and developing relationships with other internal departments and external support agencies and accommodation providers.
• Post 2 Overseas Arrival Lead Officer supporting people from abroad who are living within the district and may need advice and support to access housing.

Requirements and experience

Ideally you will already be working within the housing sector and have a good understanding of a local authority’s homelessness duties. However, we would also consider applications from people who have other relevant experience and the skills needed to work within this frontline team.

Other essential requirements for this post are great customer care skills, the ability to think creatively, to be encouraging, persuasive and to be able to work flexibly.

About the employer and benefits

Uttlesford District Council is a family friendly Council. We encourage and support our employees to have a healthy work life balance as well as offering a range of benefits including generous annual leave, plus bank holidays (pro-rata), leisure centre discounts, membership of the Local Government Pension Scheme and an online platform offering discounts from online retailers.

Contact and how to apply

For an informal discussion please contact Ross Hefford on 01799 510560.

To find out more and apply please visit Uttlesford District Council jobs page: https://www.uttlesford.gov.uk/jobs-careers

Important dates

Closing date for completed applications is Monday 17 November 2025.

It is intended that interviews will be held week commencing 24 November 2025

Equal opportunity

Uttlesford District Council is an inclusive employer, and we welcome applications from all. We are proud to be a Disability Confident Employer and a Fostering Friendly Employer and proud to support our Care Leavers and the Armed Forces Covenant. Anyone disclosing a disability or is a Care leaver or is a member of the Armed Forces community (Veteran/Service leaver, Reserve Forces, or their Spouses/Partners or Cadet Force Adult Volunteer) whose application meets the essential criteria for the post will be guaranteed an interview.