Housing Options Officer

Carrington West; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local authority in Hertfordshire is looking for skilled Housing Options Officers to join their frontline Housing Needs service. This hybrid role involves providing housing advice, conducting assessments, and developing personalized plans to prevent homelessness. Ideal candidates should have strong interviewing skills and case management experience. The position requires 3 days a week in the office and offers the chance to positively impact residents' lives.

Qualifications

• Strong interviewing skills essential for effective communication.
• Experience in case management required.
• Sound understanding of housing legislation necessary.

Responsibilities

• Provide comprehensive housing advice to clients.
• Complete homelessness assessments under the Act.
• Develop personalized housing plans focusing on prevention.

Skills

Strong interviewing skills

Experience in case management

Understanding of housing legislation

Ability to manage a varied workload

Job description

A Hertfordshire local authority is seeking two skilled Housing Options Officers to join its busy front‑line Housing Needs service: one focused on families, and one dedicated to supporting single applicants.

These roles will provide comprehensive housing advice, complete homelessness assessments under the Homelessness Reduction Act, and develop personalised housing plans that focus on early intervention and sustainable solutions. The officers will work closely with internal teams, private landlords and partner agencies to prevent homelessness wherever possible and secure suitable accommodation for those in need.

The ideal candidates will have strong interviewing skills, experience in case management, and a sound understanding of housing legislation. You will be able to manage a varied workload, work sensitively with vulnerable households, and make clear, evidence‑based decisions.

These are excellent opportunities to make a positive impact on residents’ lives while contributing to an effective, resident‑focused Housing Options service.

Please note, this is a hybrid position, with 3 days per week in office required.

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, click APPLY NOW.

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