Housing Options Manager

BDHT / Bromsgrove District Housing Trust; Bromsgrove; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing trust in Bromsgrove is seeking a Housing Options Manager to lead their Housing Options service, fulfilling statutory homelessness duties. The successful candidate will provide essential housing and homelessness advice, oversee complex cases, and manage the delivery of homelessness contracts. Strong communication, negotiation skills, and experience with the Homelessness Reduction Act 2017 are required. The role offers numerous benefits including generous leave, health schemes, and more.

Benefits

32 days annual leave plus bank holidays

Holiday purchase scheme

Define contributions pension scheme

Employee Assistance Programme

Healthcare Cash Back Scheme

Free parking and refreshments

Qualifications

• Experienced in a customer-facing role with a solid understanding of the Homelessness Reduction Act 2017.
• Knowledgeable about safeguarding and supporting vulnerable customers.
• Skilled in communication and negotiation.
• Experienced in partnership working and confident in building relationships.
• Leadership experience in housing options or homelessness services preferred.

Responsibilities

• Provide housing and homelessness advice to diverse customers.
• Oversee complex cases and ensure timely resolutions.
• Lead strategies to prevent homelessness through early intervention.
• Manage the delivery of the homelessness contract and performance targets.
• Build strong relationships with Bromsgrove District Council and partner agencies.

Skills

Customer service

Understanding of the Homelessness Reduction Act 2017

Communication

Negotiation

Partnership working

Leadership

Job description

Closing Date: Friday 19th December @ 9am

Interview Date: Monday 5th and Tuesday 6th January 2026 - in person interview

Are you enthusiastic about making a difference in your community and delivering exceptional customer service? We have an exciting opportunity for a Housing Options Manager to lead our Housing Options service, fulfilling statutory homelessness duties on behalf of Bromsgrove District Council under the Homelessness Reduction Act 2017.

The Role

This is a pivotal role where you’ll ensure the effective prevention, assessment, and relief of homelessness, while driving continuous improvement and leading a dynamic, customer-focused team.

You will :

• Provide housing and homelessness advice to a diverse range of customers, including those with complex needs and vulnerabilities.
• Oversee complex cases, ensuring timely and effective resolutions, including arranging emergency accommodation when required.
• Lead strategies to prevent homelessness through early intervention and strong partnership working.
• Manage the delivery of the homelessness contract, meeting all statutory obligations and performance targets.
• Build and maintain strong relationships with Bromsgrove District Council, partner agencies, and support services, representing bdht at local and national forums.

About You

• Experienced in a customer-facing role with a solid understanding of the Homelessness Reduction Act 2017 and related legislation.
• Knowledgeable about safeguarding and supporting vulnerable customers, with a commitment to equality and diversity.
• Skilled in communication and negotiation, able to manage complex cases and make sound decisions under pressure.
• Experienced in partnership working and confident in building collaborative relationships.
• Leadership experience in housing options or homelessness services would be an advantage.

What we can offer in return

• 32 days annual leave plus bank holidays
• Holiday purchase scheme – buy up to an additional 5 days holiday per year
• Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
• Team budget every year to enjoy an afternoon out as a team
• Electric vehicle leasing scheme through Octopus Energy
• Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
• Life insurance is available to members of the pension scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Healthcare Cash Back Scheme – Healthshield
• Retail discounts scheme
• Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
• Reimbursement for professional subscription fees
• Corporate Sponsorship opportunities
• Reimbursement for HRT pre-paid certificates
• Reimbursement for annual flu jab
• Free parking and refreshments
• Monthly staff compliments raffle
• Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.