Housing Options Advisor - Prevention & Support (Hybrid)

Vivid Resourcing Ltd; East Midlands; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A housing services organization in the East Midlands is seeking a Housing Options Officer to provide professional housing advice and support to customers at risk of homelessness. The role involves using the Jigsaw case management system to manage homelessness applications and develop tailored housing plans. The ideal candidate will have strong knowledge of housing legislation, excellent communication skills, and the ability to work with vulnerable clients. This position offers full-time hybrid working options.

Qualifications

• Proven experience in a Housing Options or homelessness prevention role.
• Strong knowledge of housing legislation and welfare reforms.
• Ability to manage a complex caseload and work under pressure.
• Skilled in negotiation and conflict resolution.
• Competent in using Jigsaw or similar housing case management systems.
• Excellent communication and customer service skills.
• Ability to work with vulnerable clients in challenging situations.

Responsibilities

• Deliver high-quality housing advice to customers.
• Use Jigsaw to record and manage homelessness applications.
• Conduct interviews and home visits to assess housing needs.
• Make lawful decisions on homelessness applications.
• Negotiate with landlords to prevent homelessness.
• Arrange temporary or permanent accommodation.
• Liaise with internal teams and external agencies.
• Maintain accurate records and produce required reports.
• Participate in out-of-hours rota if applicable.

Skills

Housing Options experience

Knowledge of housing legislation

Case management

Negotiation skills

Conflict resolution

Communication skills

Customer service skills

Tools

Jigsaw

Job description

A housing services organization in the East Midlands is seeking a Housing Options Officer to provide professional housing advice and support to customers at risk of homelessness. The role involves using the Jigsaw case management system to manage homelessness applications and develop tailored housing plans. The ideal candidate will have strong knowledge of housing legislation, excellent communication skills, and the ability to work with vulnerable clients. This position offers full-time hybrid working options.