Housing Options Advisor

Novax Recruitment Ltd; Northampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local recruitment agency is seeking a Housing Options Advisor to start immediately in Northampton. The role involves managing a caseload of individuals at risk of homelessness, providing effective advice, and making statutory decisions in compliance with legislation. The ideal candidate has a strong understanding of homelessness legislation and experience in housing advice. This is an office-based position requiring local applicants, offering £28-£30 per hour for a 3-month assignment.

Qualifications

• Strong understanding of homelessness legislation.
• Proven background in housing advice and case management.
• Excellent written and verbal communication skills.

Responsibilities

• Provide frontline triage to customers with urgent housing needs.
• Manage a caseload of homeless households.
• Issue legally compliant decisions.

Skills

Understanding of homelessness legislation

Background in housing advice

Excellent communication skills

Ability to work under pressure

Experience using the Jigsaw system

Job description

Housing Options Advisor - Immediate Start

Are you an experienced housing professional seeking a rewarding role where you can make a tangible difference each day? We are seeking a highly capable Housing Options Advisor to join a busy Housing Options service on a temporary basis.

Role Overview

You will act as a first point of contact for individuals presenting as homeless or at risk of homelessness. Working as part of the Triage Team, you shall provide timely, effective advice, manage a varied caseload, and issue clear statutory decisions in line with legislation.

Key Responsibilities

• Provide frontline triage to customers presenting with urgent housing needs.
• Manage a caseload of households who are homeless or threatened with homelessness.
• Issue legally compliant decisions, including "not homeless" and "not eligible" outcomes.
• Deliver expert advice and support in accordance with Part 7 of the Housing Act 1996.
• Liaise and negotiate with partners, agencies, and accommodation providers.
• Maintain accurate records and manage cases through the Jigsaw system.
• Work independently whilst contributing to a highly active team environment.

Requirements

• Strong understanding of homelessness legislation, particularly Part 7 of the Housing Act 1996.
• Proven background in housing advice, case management, and multi-agency working.
• Excellent written and verbal communication skills, with the ability to produce concise statutory letters.
• Confident working under pressure and handling a demanding caseload.
• Experience using the Jigsaw system is essential.
• Must be able to attend the office four days per week (Kettering/Wellingborough). Only local applicants will be considered.

Assignment Details

• Duration: 3 months
• Hours: 37 per week
• Rate: £28-£30 per hour (umbrella)
• IR35: Inside
• Start: As soon as possible

This role is office based so must be based in or near the area.