Housing Operations Manager

NOTTING HILL; Camden Town; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Generous pension scheme

Excellent annual leave

Cycle to work scheme

Staff discounts

Job summary

Notting Hill Genesis is seeking an Operations Manager to lead a dedicated property management team, improving asset value, customer satisfaction and regulatory compliance. The role focuses on strategic oversight, financial efficiency and sustainable partnerships for NHG's commercial properties.

The position requires motivating teams, managing budgets and contracts, and building strong contractor and resident relationships.

Qualifications

• Proven experience leading teams to meet operational targets in property management or related field.
• Strong commercial negotiation skills and knowledge of property management regulations (health and safety, financial compliance).
• Experience managing complex stakeholder relationships.

Responsibilities

• Lead a property management team to deliver high-quality services.
• Manage service charges, budgets and contracts, ensuring value for money and compliance.
• Lead tender processes, negotiate agreements and monitor contractor performance.

Skills

Team leadership

Negotiation

Compliance (property management)

Stakeholder management

Strategic planning

Education

Professional qualification (as needed)

Job description

As an Operations Manager, you'll lead a dedicated team in delivering exceptional property management services that enhance asset value and customer satisfaction. Your strategic oversight will drive operational excellence, financial efficiency, and sustainable partnerships, ensuring NHG's commercial properties meet the highest standards of quality and compliance. How you'll do it Motivate and develop a property management team, fostering innovation, accountability, and a culture of continuous improvement. Manage service charges, budgets, and contracts to maximise value for money while ensuring compliance with legislation and NHG policies. Build strong relationships with contractors, residents, and internal teams to uphold service standards and resolve issues proactively. Lead tender processes, negotiate agreements, and monitor contractor performance to ensure cost-effective, high-quality service delivery. Monitor repair works, address feedback, and implement improvements to boost customer satisfaction and asset performance. Hybrid arrangements - at least two days a week in our communities, on housing estates or schemes, and at least two days in an office.

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential: Proven experience leading teams to exceed operational targets in property management or a related field. Strong commercial negotiation skills and knowledge of property management regulations (e.g. health and safety, financial compliance). Experience managing complex stakeholder relationships. Proficiency in Microsoft Office Desirable: Experience in social housing or large-scale residential portfolio management.

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary