Housing Operations Adviser - EAD09182

East Dunbartonshire Council; United Kingdom; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A local authority in the UK is seeking a Senior Housing Officer to join its Housing Operations and Estates Team. The role requires excellent communication and customer service skills, problem-solving abilities, and experience in housing. Responsibilities include coordinating the Common Housing Register and supporting community partnership initiatives. The position offers flexibility with SMART working arrangements between home and office. If you have a background in housing and a genuine commitment to tenant support, this role may be for you.

Qualifications

• Extensive experience as a Housing Officer.
• Flexibility in service delivery.
• Genuine interest in tenant support.

Responsibilities

• Coordinate the Common Housing Register.
• Allocate tenancies.
• Support the team and stakeholders.

Skills

Excellent customer service

Communication skills

Problem solving

ICT skills

Influencing and negotiating skills

Education

Relevant qualifications in Housing

Job description

Job Summary

We are seeking an enthusiastic Housing professional to join our East Dunbartonshire Housing Operations and Estates Team.

You should be an experienced Housing Officer with excellent customer service and communication skills, a flexible approach to service delivery and a genuine interest in supporting our tenants and communities through continuous improvements to housing standards. Experience is essential and appropriate qualifications in Housing desirable for this senior role.

The post holder will have a lead role in coordination of the Common Housing Register, including allocation of tenancies, requiring a flexible approach and ability for problem solving, and supporting the team. ICT skills are required for system input, monitoring and reporting, as is strong partnership working, with Housing Associations and with key Community Planning Partners such as Police Scotland, the Health and Social Care Partnership and Citizens Advice Bureau. Well-developed influencing and negotiating skills are required for resolving antisocial behaviour and supporting tenant wellbeing.

East Dunbartonshire is a small suburban authority situated between the scenic Campsie Fells and the City of Glasgow. The role allows for SMART working, giving the successful applicant the opportunity to combine working from home, across the community, and in the Kirkintilloch office. The local authority currently has a housing stock of over 3,800 social rented properties and is continuously increasing this through exciting projects and new build developments.

For more information and an informal discussion please contact Richard Brown, Team leader Housing Operations and Estates Richie.Brown:eastdunbarton.gov.uk.

PVG/Disclosure Scotland

The following criteria applies to all roles within East Dunbartonshire Council where PVG/Disclosure checks are essential criteria.

Where the post you are applying for is considered a Regulated Role under the Disclosure (Scotland) Act 2020, successful candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by East Dunbartonshire Council.

Please note, successful candidates will be expected to meet the cost of the relevant check which will be deducted from the successful candidate’s first salary payment. Successful candidates who withdraw their application after the check process has started will be invoiced for the cost of the check.

In specific circumstances the payment could be deducted in instalments from an employee’s wages following commencement of employment. Approval in such circumstances will be made by the HR &OD Manager.

Should an employee leave in advance of the payment being deducted, the full amount will be deducted from the employee’s final salary.

The criteria outlined above will apply to existing employees of East Dunbartonshire Council who apply for roles for which a PVG/Disclosure check is required.

Charter of Commitment

The commitment by East Dunbartonshire Council to job applicants is as follows:

• Individuals will be treated in a polite, friendly and welcoming manner.
• Equalities monitoring will be conducted to ensure a fair and equitable process with screening being carried out to anonymise sensitive information such as age, gender and disability.
• The information that we receive will be treated in confidence and with discretion. Only the relevant HR representative/team and the relevant service will see the application form.
• We will encourage and welcome applications from applicants under the disability symbol. Where the essential criteria are met an interview will be offered to those applying under the disability symbol.
• We will be pleased to make any reasonable adjustments to ensure accessibility at the interview.
• We will advise you within reasonable time after the closing date if you have not met the interview criteria. (Normally within 4 weeks)
• We will advise you of meeting the criteria for interview normally within 3 weeks.
• We will advise you if you have been successful or unsuccessful at the interview stage as soon as practically possible.

Website

www.eastdunbarton.gov.uk