Housing Officer WCC624971

Westminster Real Estate Limited; Greater London; Hybride; GBP 490 - 40 000; Plein temps

Avantages offerts par ce poste

Flexible working patterns

Disability Confident Employer

Résumé du poste

Westminster City Council is seeking a Housing Officer to manage a defined portfolio of properties and provide a high quality service to residents. You will conduct home visits and inspections, engage with residents to develop estate action plans and collaborate with partners to resolve issues.

You will respond to complaints, respond to calls and emails, and support safeguarding of vulnerable residents while handling tenancy matters and enforcement where needed.

Qualifications

• Experience delivering high quality public services.
• Excellent communication and frontline customer service skills.

Responsabilités

• Manage a patch of properties including social housing tenants and leaseholders.
• Conduct home visits and quarterly inspections; lead on estate action plans.
• Draft responses to complaints and enquiries; respond to calls, emails and letters.

Description du poste

Select how often (in days) to receive an alert:

Housing Officer WCC624971

Salary range: £35,493 – £39,915 per annum. Salary negotiable depending upon experience
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: 1 x Permanent and 1 x Temporary for 6 months
Closing date: 23 October 2026
Interview date: 30 October 2026

About Us:

THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM

Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where people use their vision and commitment to open doors for the next generations.

Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps young local people engage with culture, creativity and dreams. When they came across a lonely, isolated 16-year-old who called himself a failure, they knew what to do. They worked 1-2-1 to find the thing this boy really loved. YouTube, it turned out. But it’s impossible to turn that into a career, right? Wrong. A week later, he was enrolled on the British Film Institute film-making programme. It was the ultimate light-bulb moment. And it turned him into what he is today – a budding Spielberg with a world of opportunity at his feet.

Please view the extraordinary story of the Impossible Dream here .

The Role:

As a Housing Officer with our high profile Housing Services you can make your own powerful contribution to Westminster’s success. Managing your own patch of properties that might include social housing tenants, council leaseholders, community supported residents and out of borough homes, you’ll offer a professional, high quality service to all the residents you work with, and take ownership of any issues that arise. Providing a friendly and approachable presence on estates, carrying out home visits, quarterly inspections and attending local surgeries, you’ll also collaborate with key residents as you lead on the development and publicity of estate action plans.

Working with a range of Council and external services to support residents, and responding quickly to call back requests, emails and letters, you’ll draft responses to complaints and enquiries, and carry out reviews and renewals relating to healthy home visits, audits, under-occupation visits, joint housing needs and other issues. We’ll also expect you to safeguard vulnerable residents by investigating concerns received from other services, make proactive welfare calls, and support victims of domestic violence with referrals to relevant agencies.

You’ll have a wide range of additional tasks – these include ensuring that casework is properly managed, leading on reports of low-level nuisance cases, working with the Housing ASB team to manage associated cases, and handling tenancy agreement breaches by taking enforcement action. You’ll also work to reduce lost rental income by ensuring that properties are let promptly, collaborate with our repairs service to pre-inspect void properties, manage viewing processes, assist with repairs investigations and carry out initial inquiries into suspected cases of fraud.

Please refer to the Job Description for more information.

To be a success in this busy, customer-facing role you should have well developed experience of providing members of the public with high quality services, and although hands-on knowledge of working in a housing management role would be desirable, it is not essential. More important is an inspirational enthusiasm, motivating drive and a people-focused attitude to your day-to-day responsibilities.

A collaborative and cooperative team worker with excellent communication skills, you’ll be capable of maintaining an approachable and professional outlook while working on your own in demanding and sometimes challenging front-line situations. Able to plan, organise and prioritise your work, and a confident user of hand held lone working devices and other IT systems, some knowledge of tenancy law and general tenancy management would be an advantage.

Committed to supporting and promoting equity, diversity and inclusion, we’ll expect you to empower and engage everyone you work with as you encourage them to deliver our corporate values and vision. Your regular hours will be 9-5, however you’ll need to attend some evening meetings, respond to unexpected emergencies and other demands, so with this in mind you should have a flexible and adaptable approach to your duties.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.