Housing Officer — Tenancy & Income Recovery Lead

CRA Group Limited; Brentwood; On-site; GBP 35,000 - 45,000; Full time

Job summary

A housing organization in the UK seeks a Housing Officer for a 3-month contract in Brentwood. The role involves managing ~400 properties, addressing rent arrears, and fostering tenant engagement for community wellbeing. Responsibilities include conducting inspections, handling complaints, and collaborating with various agencies to ensure effective service delivery. Ideal candidates will have substantial social housing experience, proficiency in housing management systems, and strong communication skills. This position is 37 hours/week and operates inside IR35 regulations.

Qualifications

• Substantial experience in social housing, including income recovery and debt collection.
• Competent in Microsoft Office (Word, Excel, Outlook) and housing management systems.
• Ability to work within a team and independently, prioritising tasks effectively.

Responsibilities

• Manage a patch of ~400 properties with tenancy management and engagement.
• Conduct estate inspections and accompany viewings for prospective tenants.
• Respond to anti-social behaviour, disputes, and service enquiries.

Skills

Social housing experience

Casework management

Interpersonal communication

Team collaboration

Conflict resolution

Tools

Microsoft Office

Housing management systems (Orchard, Uniform, Locata)

Job description

A housing organization in the UK seeks a Housing Officer for a 3-month contract in Brentwood. The role involves managing ~400 properties, addressing rent arrears, and fostering tenant engagement for community wellbeing. Responsibilities include conducting inspections, handling complaints, and collaborating with various agencies to ensure effective service delivery. Ideal candidates will have substantial social housing experience, proficiency in housing management systems, and strong communication skills. This position is 37 hours/week and operates inside IR35 regulations.