Housing Officer - Office Based

Pertemps; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing services provider in West London is seeking a Housing Officer for a 3 to 6 month ongoing contract. The successful candidate will be responsible for the management of tenancies, ensuring compliance with housing legislation, and facilitating tenant engagement. This is an office-based role, with working hours Monday to Friday from 9 am to 5 pm at a rate of £28.56 per hour. Ideal candidates will have prior housing management experience and strong communication skills.

Qualifications

• Experience in housing management roles.
• Ability to engage and support residents effectively.
• Knowledge of tenancy compliance and legislation.

Responsibilities

• Provide high-quality management service to residents.
• Ensure compliance with tenancy agreements.
• Identify and report fire safety issues in properties.
• Coordinate tenancy audits across managed properties.
• Work with teams to minimize void rent loss.
• Conduct tenant sign-up interviews to explain rights.

Skills

Customer service orientation

Knowledge of housing legislation

Communication skills

Problem-solving abilities

Fire safety knowledge

Job description

Housing Officer
West London (OFFICE BASED)
3 to 6 month ongoing contract
Mon to Fri 9am to 5pm
£28.56 p/hr Umbrella


Role Purpose

• To provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents.
• Enable our residents to hold sustainable tenancies, ensuring customers can actively engage in decision making, to create neighbourhoods where people want to live.
• Ensure tenants and leaseholders comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches.

Responsibilities

• Responsible for the day to day management of a patch of tenancies, leases, and licences, to include sheltered housing, to ensure all agreements are adhered to and action is taken to address breaches where appropriate.
• To maintain up to date knowledge of relevant housing and leasehold legislation and case law in respect of tenancy, neighbourhood, and estate management. To develop an excellent understanding of H&F policies and procedures relating this and to apply these appropriately in day to day working.
• To identify fire safety issues on our estates and in resident homes, to give advice and report issues to appropriate departments to ensure risk is reduced and we comply with guidelines and best practice. Work with the Estates & Fire Safety team to action any recommendations for housing management from fire risk assessments within required timescales
• To plan, co-ordinate and undertake a tenancy audit of your patch, visiting all properties within an agreed timeframe to build our business intelligence of the people and properties we manage.
• Working with the voids team to deliver an effective voids/re-letting process which minimises void rent loss by working closely with internal teams and external contractors to meet performance targets.
• Carry out all sign-up interviews in line with agreed policy and procedures. To ensure tenants have all the information they need at the start of their tenancy to fully understand their rights and obligations under the tenancy agreement, and to enable them to successfully sustain their tenancy and reduce the incidence of tenancy breakdown in the borough. Identify any support needs and signpost to relevant agencies

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.

Please only apply for this position if you are currently working as a Housing Officer