Housing Officer in Southampton)

Ad Warrior Ltd; England; Remote; GBP 24,000 - 29,000; Full time

Job summary

A leading housing provider is seeking a Customer Partner (Housing Officer) for Tenancy Sustainment to provide exceptional service and support in managing properties. This home-based role will involve overseeing tenancy issues, collaborating with multi-agencies, and ensuring the welfare of vulnerable customers. The ideal candidate will possess strong communication skills and proven housing experience. Flexibility for local travel is essential. Applications are welcome until December 12, 2025.

Benefits

Positive workplace culture

Opportunities for development

Commitment to diversity and well-being

Qualifications

• Proven Housing experience managing property condition cases and tenancy breaches.
• Strong customer focus with high-level communication skills.
• Experience working with multi-agencies for customer outcomes.

Responsibilities

• Manage property condition cases and tenancy breaches.
• Provide exceptional customer service through site visits.
• Work with colleagues and multi-agencies to support vulnerable customers.

Skills

Housing experience

Customer focus

Communication skills

Partnership working

Problem-solving

Computer literate

Tools

Active H

Job description

Customer Partner (Housing Officer) - Tenancy Sustainment

Location: Home Based, covering Dorset, East Hampshire & Southampton

Salary: £29,000 per annum

Vacancy Type: Full-time

Closing Date: 12 December, 2025

Here at Stonewater, we're looking for a Housing Officer (known internally as a Customer Partner) to join our Tenancy Sustainment team and provide an exceptional customer service, putting customers at the heart of everything you do.

As Customer Partner, you'll be working on property condition cases, hoarding, tenancy breaches, and permissions. It really is a varied role!

This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality.

This role is predominantly home based but we will need you to be flexible to travel within your local area as the role may involve site visits and attendance at court on behalf of your colleagues.

Ideal Candidate

• Have proven Housing experience, able to successfully manage property condition cases and tenancy breaches.
• Have a strong customer focus.
• Have experience in working with multi-agencies to ensure results for customers
• Demonstrate an understanding of safeguarding and processes in place to support vulnerable customers
• Be agile and flexible, prioritising as appropriate to meet customer needs
• Demonstrate an ability to work well as part of a team.
• Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
• Be experienced in partnership working to meet the needs of customers.
• Be able to think 'beyond process' to find innovative solutions for customers.
• Be computer literate. Experience of using Active H is desirable.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for Stonewater, please proceed through the following link to be redirected to their website to complete your application.

https://stonewater.teamtailor.com/jobs/6762565-customer-partner-housing-officer-tenancy-sustainment?promotion=1713542-trackable-share-link-total-jobs-jobsite