Housing Officer - Council

Vivid Resourcing Ltd; Harlow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local council is seeking a proactive Housing Officer for a temporary 6-month role in Harlow. You will support the tenancy audit program and manage housing-related issues. This position requires strong communication skills, knowledge of housing law, and a full UK driving license. Join a passionate team dedicated to making a difference in the community with flexible working opportunities.

Benefits

Flexible working

Supportive team environment

Valuable experience in local authority

Qualifications

• Full UK driving license and access to a vehicle.
• Strong knowledge of tenancy management and housing law.
• Experience in housing or community-based roles is desirable.

Responsibilities

• Carry out tenancy audits and home visits.
• Verify household information and identify support needs.
• Address tenancy issues and provide quality management service.

Skills

Communication skills

Customer service

Organizational skills

Job description

Housing Officer (Temporary - 6 Months)

Employer: Harlow Council (supported by Essex County Council)

Location: Harlow, Essex (on-site 2 days per week)

Contract: Temporary - 6 months

Hours: Full-time

Salary: £30/ph

Closing Date: Today

About the Role

Harlow Council, supported by Essex County Council, is seeking an enthusiastic and proactive Housing Officer to join our team on a temporary 6-month contract. This is an exciting opportunity to make a real difference within our local community by supporting our annual tenancy audit programme and ensuring that all council tenants receive the highest standard of housing management and support. The successful candidate will play a key role in visiting tenanted properties, verifying household information, identifying any support or safeguarding needs, and addressing property condition or tenancy issues. You will be part of a dedicated team ensuring that our homes are well managed, and that tenants are supported to maintain sustainable and successful tenancies.

Key Responsibilities

• Carry out tenancy audits, home visits, and property inspections.
• Obtain and verify household information and identify support or safeguarding needs.
• Address tenancy issues, including property condition, repairs, and potential breaches.
• Provide a high-quality tenancy and estate management service to tenants and leaseholders.
• Investigate and resolve reports of anti‑social behaviour, neighbour disputes, and tenancy breaches (excluding rent arrears).
• Maintain accurate, up‑to‑date case notes and electronic records.
• Work in partnership with other teams, agencies, and stakeholders to deliver joined‑up housing services.
• Represent the council at meetings, panels, and court hearings where necessary.
• Support other housing management duties, including tenancy changes, lettings, and resident engagement.

What We're Looking For

• Full UK driving licence and access to a vehicle (essential for site visits).
• Strong knowledge of tenancy management, housing law, and relevant legislation.
• Excellent communication and customer service skills, with a compassionate and professional approach.
• Ability to work independently, manage your own caseload, and prioritise tasks effectively.
• Strong record‑keeping and organisational skills.
• Experience in housing, estate management, or a similar community-based role (desirable).

Why Join Us?

• Be part of a supportive, passionate, and community‑focused housing team.
• Gain valuable experience in a dynamic local authority environment.
• Help make a real difference in people's lives by promoting safe, sustainable tenancies.
• Enjoy the benefits of flexible working, with two days per week based on‑site in Harlow.

About Harlow

Harlow is a district of contrasts — a thriving, vibrant town with excellent shopping, leisure, and transport links. With easy access to the M11, M25, and rail connections to London (35 minutes) and Stansted Airport (20 minutes), it's an ideal location to both live and work.

How to Apply

If you are passionate about housing, community engagement, and delivering high‑quality public services, we'd love to hear from you.