Housing Officer - Complex Case Team

IRIS Recruitment; England; On-site; GBP 35,000; Full time

Job summary

A recruitment agency in Bedford is seeking a dedicated Housing Officer to manage safeguarding and complex anti-social behaviour cases. The ideal candidate will have a strong customer service focus, excellent problem-solving skills, and experience in Housing Management. This full-time role offers a competitive salary of £35,500 with various employee benefits including generous holidays and a contributory pension scheme.

Benefits

28 holiday plus Bank Holidays

Generous contributory pension scheme

Private health care

Discounted gym membership

Retail discount scheme

Qualifications

• Experience in Housing Management preferred.
• Ability to manage safeguarding and complex ASB cases.
• Experience working with internal and external partners.

Responsibilities

• Manage safeguarding and complex ASB cases effectively.
• Ensure legislation is followed and focus on long-term solutions.
• Work closely with Housing Officers for comprehensive services.
• Manage tenancies according to household circumstances.

Skills

Customer service skills

Problem-solving skills

Communication skills

Time management

Organisational skills

Job description

Housing Officer (Complex Case Team)

£35,500 per annum including Car allowance

Bedford

Permanent

Full time (37 hours per week)

We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB) cases, ensuring a strong customer focus at all times.

What you will be doing:

• Managing all safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions.
• Managing cases where a greater focus or intervention is required.
• Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do.
• Working closely with internal and external partners to ensure a seamless and wholistic offering to customers.
• Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.

We’d love to meet someone with:

• Excellent customer service skills putting the customer at the heart of what we do
• Good problem-solving, negotiation and influencing skills
• Strong communication skills, both written and verbal
• Excellent time management and organisational skills
• Experience of working in partnership with internal teams and external organisations to achieve shared goals

Amongst what we offer you is:

• A competitive salary of £35,000 (inclusive of essential car user allowance)
• 28 holiday PLUS Bank Holidays
• A generous contributory pension scheme
• Private health care
• Free life assuranceAccess to an extensive suite of wellbeing services and tools including a digital gym
• Opportunities for learning and development
• Discounted gym membership
• Retail discount scheme

Please note the successful candidate will need to complete a Basic DBS application.

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.