Housing Officer

Serco Group Plc; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global service provider is seeking a housing officer to manage properties and support vulnerable asylum seekers. Responsibilities include conducting inspections, managing properties, and resolving customer complaints. Candidates should have strong communication skills and a background in face-to-face roles. This role offers a supportive culture and various benefits.

Benefits

Up to 6% pension contribution

Employee Assistance Programme

Comprehensive benefits package

Qualifications

• Strong background in face‑to‑face roles.
• Full, clean driving licence.
• Willingness to undergo security and background checks.

Responsibilities

• Conduct monthly property inspections.
• Manage onboarding and withdrawal of properties.
• Identify and report property faults.
• Perform minor property repairs.
• Handle operational cash administration.
• Respond to and resolve customer complaints.

Skills

Strong communication skills

Ability to stay calm under pressure

Experience working with vulnerable people

Confidence in handling challenging situations

Job description

At Serco, we are proud to work on behalf of the Home Office to manage the Asylum Accommodation and Support Services Contract (AASC). Our mission is to support vulnerable asylum seekers by providing safe, high-quality accommodation and essential services as they navigate the asylum process.

We are looking for a housing officer to join our dedicated team in Dudley. This is a static role, meaning you'll be based in a specific area, ensuring that properties are safe, well-maintained, and compliant with AASC standards.

What You'll Be Doing

• Conducting monthly property inspections to ensure compliance with AASC standards.
• Managing onboarding and withdrawal of properties in line with local operating procedures.
• Identifying and reporting property faults, ensuring they are categorised correctly for appropriate action.
• Performing minor property repairs, using the tools and training provided.
• Handling operational cash administration, such as topping up utility meters and processing emergency payments.
• Responding to and resolving customer complaints in a professional manner.

We value people skills just as much as property experience. If you have a strong background in face‑to‑face roles, excel in a fast‑paced environment, and can stay calm under pressure, this could be the perfect opportunity for you.

Key Requirements

• Strong background in face‑to‑face roles.
• Experience working with vulnerable people (preferred).
• Strong communication skills.
• Confidence in handling challenging situations such as anti‑social behaviour, safeguarding concerns, and medical needs.
• Ability to stay calm under pressure.
• Full, clean driving licence.
• Willingness to undergo Counter Terrorism Check (CTC) security clearance and Criminal Record Bureau (CRB) check (subject to Home Office approval).

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details please refer to the official Disability Confident programme.

Why Serco

• Deliver essential services that matter – working for a globally operating business across five vital sectors.
• Make an impact through interesting work that touches people’s lives.
• Become an integral member of a well‑defined and supportive team that believes passionately in the value of our work.

What we offer

• Up to 6% pension contribution.
• Employee Assistance Programme.
• Chance to contribute to innovation in the public services.
• A comprehensive Serco Benefits package.
• A safe and supportive culture that values diversity and inclusion.