Housing Officer

Winchester City Council; Winchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government council in Winchester is seeking an experienced Housing Officer to deliver high-quality housing management services. You will manage tenancies, support customers, and represent the council in legal matters. The ideal candidate has a Professional Diploma in Housing, excellent customer service skills, and a full driving licence. This role offers a hybrid work model and various benefits, including flexible leave and health plans.

Benefits

Hybrid working schedule

Employer-paid health cash plan

Discounts at major high-street brands

Season Ticket loans

Membership to the Local Government Pension Scheme

Qualifications

• Professional Diploma in Housing or relevant training/experience.
• Current full Driving Licence.
• Evidence of housing law knowledge and understanding of regulatory obligations.

Responsibilities

• Deliver a customer-focused housing management service.
• Support customers with tenancy agreements and enforcement.
• Prepare and serve legal paperwork and represent the Council in court.

Skills

Housing management

Customer focus

Tenancy law knowledge

Education

Professional Diploma in Housing or equivalent

Tools

Driving Licence

Job description

Closing date: Sunday 21 December 2025
Interview date: Wednesday 7 January 2026

The Role

This is an exciting role within Winchester City Council’s Landlord Services team. You will be one of six Housing Officers responsible for delivering housing management services to our customers within a designated patch in the Winchester district.

Responsibilities

• Deliver a customer‑focused, high quality housing management service for 5,000 general needs and sheltered housing properties.
• Support customers signing up for new tenancies, manage tenancy changes and enforcement, and handle complex tenancy cases including nuisance and anti‑social behaviour.
• Prepare and serve legal paperwork, represent the Council at court, and make referrals to tenancy support and sustainment services.
• Provide assistance with rent arrears and estate management when required.
• Maintain strong housing management background and ability to manage difficult conversations while ensuring service providers are held accountable for vulnerable customers.

Qualifications

• Professional Diploma in Housing or equivalent through relevant training/experience.
• Current full Driving Licence.
• Evidence of housing law knowledge and understanding of regulatory obligations.

Benefits

• Hybrid working: 50% office, 50% home (after first 3 weeks in office).
• Employer‑paid health cash plan.
• Salary sacrifice scheme for cars and bikes.
• 26 days annual leave per year rising to 33 days dependent on length of service.
• 13 days additional flexi leave per year (subject to operational requirements).
• Option to buy up to 5 days additional annual leave.
• Free parking during work hours at any Winchester Park and Ride.
• Membership to the Local Government Pension Scheme.
• Discounts at major high‑street brands and two leisure centres in the district.
• Season Ticket loans.
• Excellent working environment and support for continuous professional development.

Apply today to be part of a team making a difference to our customers every day. For an informal conversation about the role, please contact Jo Elliott, Area Housing Manager (Neighbourhood and Community) at [e-mail] or Sarah Turpitt, Area Housing Manager (Sheltered and Extra Care) at [e-mail].