Housing Officer

bpha; Weston Green; Remote; GBP 36,000; Full time

Job summary

A leading housing organization in the United Kingdom is seeking an experienced individual for a home-based housing management role. The position focuses on delivering high-quality tenancy services, effectively managing rent arrears, and tackling anti-social behaviour. The ideal candidate will have experience in social housing and excellent customer service skills. The role offers competitive salary, pension scheme, and various wellbeing services.

Benefits

Competitive salary including car allowance

28 days holiday plus Bank Holidays

Generous contributory pension scheme

Private health care

Life assurance

Wellbeing services access

Discounted gym membership

Qualifications

• Experience in housing or tenancy management within a social housing setting.
• Strong understanding of ASB legislation and best practices.
• Proven ability to manage rent arrears effectively.

Responsibilities

• Taking ownership of rent collection and arrears management.
• Managing ASB cases effectively and sensitively.
• Conducting regular estate inspections and monitoring services.

Skills

Housing management experience

Understanding of ASB legislation

Rent arrears management

Customer service skills

Problem-solving skills

Job description

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti‑social behaviour, tackling rent arrears, and supporting tenancy sustainment.

This is a home‑based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.

What you will be doing

• Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.
• Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.
• Collaborating with Complex Case Housing Officers to deliver a consistent and customer‑focused service.
• Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.
• Working closely with internal teams and external partners to provide a joined‑up, holistic service to residents.
• Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.

We love to meet someone with

• Previous experience in housing or tenancy management, ideally within a social housing setting.
• A strong understanding of ASB legislation and best practice in case handling.
• Proven ability to manage rent arrears and support financial wellbeing.
• Excellent customer service skills with a resident‑first approach.
• Strong problem‑solving, negotiation, and influencing skills.
• Effective communication, time management, and organisational abilities.
• Experience working collaboratively with internal and external stakeholders.

What we offer you

• A competitive salary of £35,500 including car allowance
• 28 days holiday PLUS Bank Holidays
• A generous contributory pension scheme
• Private health care
• Free life assurance
• Access to a wide range of wellbeing services and tools, including a digital gym
• Opportunities for learning and development
• Discounted gym membership

Retail discount scheme

Please note

The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged.