Housing Officer

Sanctuary Group; Welwyn Garden City; On-site; GBP 34,000 - 37,000; Full time

Job summary

A not-for-profit housing association is seeking an experienced Housing Officer to manage social housing properties in Welwyn Garden City. The role involves ensuring properties are safe and addressing tenant concerns efficiently. Candidates should have experience in tenancy management, excellent communication skills, and a valid driving license. The position offers a competitive salary with opportunities for growth and a commitment to employee wellbeing through diverse benefits.

Benefits

25 days annual leave (rising to 30 days)

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Qualifications

• Proven experience in delivering high quality tenancy services.
• Full valid driving license is essential.
• Working knowledge of relevant regulations.

Responsibilities

• Manage a patch of social housing properties.
• Ensure properties are safe and attractive.
• Handle tenant complaints and service delivery issues.
• Work on compliance obligations with colleagues.

Skills

Customer service

Problem-solving

Communication skills

Microsoft Office

Analytical skills

Education

GCSE passes in English and Maths

Job description

Select how often (in days) to receive an alert:

Department: Housing Services

Operation: Sanctuary Housing

Closing Date: 05/01/2026

Requisition: 226966

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Ho using Officer

Welwyn Garden City – covering West Essex and Hertfordshire

£34,531 - £36,348 per year Plus Car Allowance

37.5 hours per week Monday to Friday, 09.00 to 17.00

We have an opportunity for a Housing Officer to join our Housing team, based in Welwyn Garden City. As a Housing Officer you will be responsible for the management of a patch of social housing properties and tenancies in the Hertfordshire and West Essex areas. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. The role includes void management, compliance responsibilities, anti-social behavior management and the full range of housing management. If you have experience in property or tenancy management and providing high quality customer service, then this could be the role for you.

The role of Housing Officer will include:

• Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community
• Providing an effective tenancy and resident customer service which is in line with policies and procedures
• Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
• Dealing with complaints about service delivery focusing on first contact resolution and learn from this to help to develop an excellent customer service
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
• Delivering general advice on all aspects of tenancy to enable sustainability
• Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti-social behaviour and safeguarding

Skills and experiences:

• Literacy and numeracy equivalent to passes in GCSE English and Maths
• Proven experience of undertaking a similar role delivering high quality tenancy services within property or tenancy management
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Excellent customer service and customer care skills
• Proficient user of Microsoft Office packages including Word, Excel, Outlook and Teams
• Excellent communication skills both verbal and written
• Working knowledge of relevant regulations and good practice
• Travel is a requirement of the role; therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £34,531 (rising to £36,348 after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.