Housing Officer

Sanctuary Group; Sheffield; On-site; GBP 32,000 - 35,000; Full time

Job summary

A non-profit housing association in Sheffield is seeking a Housing Officer to provide effective housing management services. Responsibilities include managing tenant expectations, resolving anti-social behaviour issues, and ensuring compliance with various regulations. Ideal candidates will bring strong problem-solving skills and experience in similar roles. The position offers a competitive salary, comprehensive benefits, and a commitment to employee diversity and inclusion.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Qualifications

• Proven experience of undertaking a similar role.
• Excellent communication skills both verbal and written.
• Working knowledge of relevant regulations and good practice.

Responsibilities

• Deliver high quality housing management services.
• Manage anti-social behaviour cases effectively.
• Liaise with colleagues for property allocations.

Skills

Problem analysis and diagnosis

Customer service skills

Understanding of Microsoft Office

Communication skills

Knowledge of relevant regulations

Full valid driving license

Job description

Housing Officer – Beck Road Shiregreen, Sheffield

37.5 hours per week

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Responsibilities

• Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community
• Responsible for a patch consisting of general needs and affordable housing properties
• Effective management of anti-social behaviour cases
• Providing an effective tenancy and resident customer service which is in line with policies and procedures
• Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting resident welfare via appropriate channels
• Dealing with complaints about service delivery focusing on first contact resolution and learning from this to help to develop an excellent customer service
• Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
• Working with a range of external agencies to resolve a range of issues affecting tenant welfare including, domestic abuse, anti-social behaviour, and safeguarding
• Working closely with administrative colleagues to complete a range of tenancy management processes, which include tenancy conversions, permissions, mutual exchanges, successions, service charges, and enforcement of tenancy breaches

Skills and experiences

• Proven experience of undertaking a similar role
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Excellent customer service and customer care skills
• Proven experience of good practice resident involvement activities
• An understanding of Microsoft Office packages including Word, Excel and Outlook
• Excellent communication skills both verbal and written
• Working knowledge of relevant regulations and good practice
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)

How to apply

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our talent team will be happy to help you – [e-mail]

Application closing dates

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Equality, diversity and inclusion

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.