Housing Officer

TipTopJob; Leicester Forest East; Remote; GBP 29,000; Full time

Job summary

A leading housing provider is seeking a Housing Officer to join their Neighbourhood team. This role will focus on providing exceptional customer service and managing community projects to enhance residents' lives. Ideal candidates will have experience in housing management, strong communication skills, and the ability to work independently. The position is home-based but requires flexibility for local travel. Join a passionate team committed to improving community wellbeing.

Qualifications

• Proven experience in Housing Management and Community Development.
• Strong customer focus with ability to positively influence and negotiate.
• Ability to think creatively to solve customer issues.

Responsibilities

• Provide exceptional customer service.
• Manage community projects to enhance customer lives.
• Resolve queries affecting community management.

Skills

Housing Management experience

Customer focus

High level communication skills

Partnership working experience

Innovative thinking

Time Management skills

Organisational skills

Job description

Location: Home Based, covering Leicester

Salary: A GBP 29,000 per annum

Passionate about people and places? Join us as a Housing Officer and be the difference in your community every single day.

We’re looking for a Housing Officer (known internally as Customer Partner : Neighbourhoods) to join our Neighbourhood team to provide an exceptional customer service and put customers at the heart of everything you do.

At Stonewater, we are passionate about proactively managing our communities and the Customer Partners in our Neighbourhoods team play a vital part in this. We want to build resilient, healthy, happy communities and are looking for someone who can help us achieve this, bringing creativity and problem‑solving skills.

In this role, you will have the opportunity to work closely with customers and stakeholders to resolve queries that affect the management of our communities such as waste and nuisance in communal areas. You’ll also be able to identify and manage community projects to enhance the lives of our customers.

This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality.

This role is home based, but you will need to be flexible to travel within your local area as the role will involve site visits and attendance at court on behalf of your colleagues. There will be an expectation of travel 2 or 3 times throughout the year to further locations such as Coventry or Reading which depending on where you live may need an overnight stay for meetings.

The Ideal Candidate Will

• Have proven Housing Management and Community Development experience
• Have a strong customer focus
• Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes
• Be experienced in partnership working to meet the needs of customers
• Be able to think beyond process to find innovative solutions for customers
• Exceptional Time Management and Organisational skills are essential due to working independently daily
• Be able to hit the ground running in a fast paced environment

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house:building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

If you feel you are a suitable candidate and would like to work for Stonewater, please apply through the following link to complete your application: stonewater.teamtailor/jobs/6724658:housing:officer?promotion1704031:trackable: