Housing Officer

Serco Limited; Legbourne; On-site; GBP 28,000; Full time

Job summary

A leading public service provider is seeking a property inspector to manage inspections and address customer complaints in the North West of England. The role requires a valid UK driving license and strong communication skills, with the chance to make an impact on the lives of asylum seekers. Competitive salary and benefits package offered.

Benefits

Pension up to 6%

Vehicle & Fuel card

Employee Assistance Programme

Diversity and inclusion initiatives

Qualifications

• Valid UK driving licence is required.
• Experience in a property-related role is beneficial but not required.
• Ability to manage various tasks and support service users, including handling challenging situations.

Responsibilities

• Complete a Monthly Inspection of properties in the allocated portfolio.
• Manage onboarding and withdrawal of properties.
• Report property faults and complete minor repairs.
• Administer operational cash for utility meters and emergency payments.
• Respond to customer complaints.

Skills

Strong communication skills

Conflict management

Job description

Overview

Salary: £28,000 per annum

Location: Cumbria

Vehicle & Fuel card included + Excellent Serco Benefits

Working hours: Full Time

You are required to have a valid UK driving licence for this role. You will be provided with a company car.

On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) in the North West of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.

Responsibilities

• Complete a Monthly Inspection of all properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.
• Manage onboarding and withdrawal of properties within the allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).
• Report all property faults identified, correctly categorising them for appropriate response.
• Complete all minor property repairs within the scope enabled by training, experience and the toolkit and spares provided.
• Administer operational cash to enable the completion of tasks such as topping up utility meters and emergency cash payments.
• Respond to customer complaints.

What you\'ll need to do the role

Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office).

While experience in a previous property-related role is beneficial, it isn\'t a requirement; more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging – dealing with anti-social behaviours, medical needs, management of child safeguarding needs, etc.

You will have strong communication skills and be confident managing conflict.

Why Serco

A place you can make an impact - With approximately 20,000 asylum seekers and more than 5,000 properties you\'ll be delivering an essential service that touches people\'s lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You\'ll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed. You\'ll have the resources you need to do your job in a diverse and supportive environment.

What we offer

• Pension up to 6%
• Vehicle & Fuel card
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco Benefits packages, safe and supportive culture

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We\'re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

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