Housing Officer

Service Care Solutions; High Utley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing service provider in Central London is seeking a Housing Officer to manage housing schemes and ensure high standards of service. The ideal candidate will have prior experience in housing or property management, strong customer-service skills, and an ability to handle resident inquiries. This temporary position offers a pay rate of £26.00 per hour. Interested candidates should apply by emailing their CV or calling for more details.

Qualifications

• Prior experience in housing or property management.
• Resilience and ability to meet deadlines.

Responsibilities

• Listen and address resident concerns.
• Build relationships with residents and stakeholders.
• Ensure schemes are well maintained.
• Investigate anti-social behaviour cases.
• Manage service charges effectively.
• Collaborate with agents and contractors.
• Conduct estate inspections.

Skills

Customer-service skills

Interpersonal communication

Problem-solving abilities

Analytical skills

Negotiation skills

Team collaboration

IT proficiency

Attention to detail

Job description

Housing Officer

Central London, Temporary | Full‑time

We are recruiting a Housing Officer to join a team based in Central London, ensuring residents receive excellent service and support. You will manage housing schemes and maintain high standards across all areas.

The Role

As a Housing Officer, you will foster positive resident experiences, ensure high standards of service delivery, and address resident needs proactively. Key responsibilities include:

• Actively listen to residents and address their concerns promptly.
• Build strong, visible relationships with residents and stakeholders.
• Ensure schemes are well maintained, including repairs, cleaning and grounds upkeep.
• Investigate and resolve anti‑social behaviour (ASB) cases.
• Set and manage service charges effectively and transparently.
• Collaborate with managing agents and contractors to deliver excellent services.
• Conduct estate inspections to maintain compliance with health and safety standards.

The Candidate

We are looking for a candidate with prior experience in a similar role, preferably in housing or property management. The ideal candidate will have:

• Strong customer‑service and interpersonal communication skills.
• Tenacity, resilience and problem‑solving abilities.
• Excellent analytical and negotiating skills.
• Effective team collaboration and IT proficiency.
• Attention to detail and ability to meet deadlines.

The Contract

Temporary – 3 months ongoing.

Pay rate: £26.00 per hour LTD company rate (PAYE equivalent: £22.31 per hour, inclusive of holiday).

How to Apply

To apply for this role, please email a copy of your CV or call 01772 208966 to discuss the role in more detail.