Housing Officer

We Manage Jobs(WMJobs); Hempstalls; On-site; GBP 32,000 - 36,000; Full time

Job summary

A permanent Housing Officer position is available within a high performing team in Housing Regeneration and Operations. The role focuses on managing tenancies, ensuring tenants adhere to agreements, and delivering excellent customer service. A strong background in housing management is desired, along with the ability to work independently and handle diverse situations.

Benefits

Generous annual leave entitlement

Local authority pension

Flexible working opportunities

Personal development opportunities

Qualifications

• Detailed knowledge and experience of housing management.
• Experience in delivering quality customer service.
• Ability to adapt to changing environments.

Responsibilities

• Undertake tenancy management of a patch of dwellings.
• Ensure tenants comply with Tenancy Agreements, including rent payment.
• Address complaints of anti-social behaviour.

Skills

Customer Service

Knowledge of Housing Management

Tenancy Management

Ability to Work Under Pressure

Job description

Directorate: Housing Regeneration and Operations

Section: Housing

Location: Civic Centre

Grade: Level 8

Salary: £32,654 - £35,235

Hours: 37

This advert is open to both Internal and External applicants.

This is an exciting opportunity to join a high performing team.

The Housing Officers have a generic job description, this vacancy is initially within the South Tenancy Management teamas a tenancy focussed Housing Officer, a background in this field is desirable.

The Housing Officer post is a vital role undertaking the tenancy management of a patch of dwellings.

The role ensures that tenants keep to their Tenancy Agreements, includingpayment of rent and recovery of rent arrears; ensuring that complaints of anti-social behaviour are dealt with and that the estates are maintained to a satisfactory condition.

The applicant must possess detailed knowledge, experience and understanding of housing management, and have experience in delivering a quality customer service.

The role includes experience of visiting customers intheir homes, interviewing and advising customers, experience of tenancy management and anability to adapt to a changing environment and work under pressure with minimum supervision.

As a progressive employer we offer generous annual leave entitlement, a local authority pension, flexible working and great opportunities for personal development.

This post is a permanent post for 37 hours per week (Please contact Emma Fear, [e-mail] for more details)

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.

Equality, Diversity and Inclusion

Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.

To Apply - please visit our website https://webrecruitment.stoke.gov.uk/wrl/ If you have any queries or want an application form in another format, please email [e-mail] or call us on 01782 238189.