Housing Officer

Parkavenue; Harlow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local council is seeking a Temporary Housing Officer to support the annual tenancy audit programme. This role involves visiting properties, meeting tenants, and addressing management enquiries. Strong customer service and organisational skills are essential. The position requires a UK driving license and knowledge of tenancy management. The role is based on site two days a week and offers a competitive hourly rate.

Qualifications

• Full UK Driving Licence with access to vehicle.
• Knowledge of tenancy management and legislation.

Responsibilities

• Support the council's annual tenancy audit programme.
• Investigate and take action on tenancy and estate management enquiries.

Skills

Customer service

Organisational skills

Data Collection

Statistical Analysis

Job description

Job Description

TemporaryFull Time

30.00 ph (umbrella)

Location : Harlow

Closing Date : 7th November 2025

Essex County Council (ECC) are delighted to be supporting Harlow Council to recruit a temporary Housing Officer on a 6 month basis. Please note that this post requires the successful individual to be based on site 2 days per week.

Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport just 35 minutes and 20 minutes away from Harlow respectively.

Job Purpose :

The purpose of this post will be to support the councils ongoing annual tenancy audit programme. This will involve visiting our tenanted properties and meeting with tenants obtaining and verifying information regarding tenants households identifying any support or safeguarding needs inspecting properties and actioning any issues arising including repair issues property condition issues or potential tenancy breaches.

The role therefore requires excellent customer service and organisational skills and an ability to be able to work independently.

The role may also require providing cover for other housing management duties including responding to reports of anti-social behaviour or other tenancy related issues as per job description.

The Role :

To work as part of a team dealing with all aspects of estate and tenancy management. The post holder will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management for people and property ensuring all customers are given help and support in making their tenancies sustainable.

To investigate and take appropriate action in relation to tenancy and estate management enquiries including anti-social behaviour harassment and neighbour disputes unauthorised occupation of the Council s stock successions and assignments and breaches of tenancy (excluding rent arrears) and estate related incidents.

To ensure that comprehensive up-to-date clear easily accessible written notes and documentation are maintained on individual cases / incidents and where appropriate electronic records are regularly updated and maintained

To attend court case conferences panels and other meetings in connection with the service and present relevant up-to-date information so that informed decisions may be taken to resolve the situation.

Duties Include but Not Limited to

• Letting of new tenancies / ending of tenancies
• Managing tenancy changes
• Introductory Tenancy Reviews
• Resident engagement
• Partnership working with other agencies and teams
• Prioritising Tenancy sustainment
• Tenancy enforcement
• Tenancy / Property Audits
• Estate management

The experience you will bring :

Full UK Driving Licence with access to vehicle

Knowledge of tenancy management and legislation

Required Experience :

Unclear Seniority

Key Skills

Section 8,Public Health,Data Collection,Ellucian,Banking,Fair Housing Regulations,LIHTC,Budgeting,Economic Development,Real Estate Law,Logistics,Statistical Analysis

Employment Type : Full-Time

Experience : years

Vacancy : 1