Housing Officer

Venn Group; Greater London; On-site; GBP 35,000 - 36,000; Full time

Job summary

A social housing provider in Southwest London seeks a compassionate Housing Officer to deliver various services to tenants and leaseholders. The role includes managing rent arrears, overseeing empty homes, and coordinating tenancy changes. Candidates should have strong tenancy management understanding and the confidence to enforce conditions professionally.

Qualifications

• Strong understanding of key issues impacting effective tenancy management.
• Confidence in enforcing tenancy conditions fairly and professionally.

Responsibilities

• Manage rent arrears with a focus on prevention.
• Oversee empty homes to ensure swift turnaround.
• Coordinate lettings and manage tenancy changes.
• Raise and track repairs to maintain property standards.
• Enforce tenancy conditions and address breaches.
• Support leasehold residents in day-to-day management.
• Recover properties from unauthorized occupants.
• Provide guidance to tenants and leaseholders.
• Lead and direct the team with performance reviews.
• Act as deputy in absence of service lead.

Job description

We are currently recruiting on behalf of a social housing provider in Southwest London. The client is looking to bring in a compassionate and hardworking Housing Officer on a permanent basis. The postholder will be responsible for delivering a range of services to tenants and leaseholders across the property stock.

Hours: 37.5 hours per week | Monday - Friday | 08:00 – 16:00

Location: Southwest London

Contract Type: Permanent

Salary: £35,000 - £36,000

Interviews scheduled for 11.12.2025

Key duties:

• Managing rent arrears from initial contact through to enforcement, with a strong focus on early intervention and arrears prevention
• Overseeing empty homes, including processing, monitoring, and helping ensure swift turnaround
• Coordinating lettings and managing tenancy changes, including mutual exchanges
• Raising, tracking, and monitoring repairs to maintain property standards
• Enforcing tenancy conditions and addressing breaches professionally and proactively
• Supporting leasehold residents and assisting with day-to-day leasehold management
• Taking action to recover properties from unauthorised occupants or squatters
• Offering clear, supportive guidance to both tenants and leaseholders, aligned with the organisation’s customer-focused approach
• Providing leadership and direction to the team, including setting objectives and carrying out performance reviews
• Acting as deputy in the absence of the service lead, ensuring continuity across neighbourhood operations

The successful candidate will have:

• Strong understanding of the key issues that impact effective tenancy management
• Confidence in enforcing tenancy conditions in a fair, consistent, and professional manner

To apply for this excellent opportunity or to find out more information on other opportunities available in more local areas to you, don’t hesitate to contact Marc Kilroy on 07441 916478 or [e-mail] as soon as possible.