Housing Officer

JT Recruit; Coalville; On-site; GBP 40,000 - 60,000; Full time

Job summary

A property management firm is seeking an experienced Housing Officer to manage around 500 properties in Coalville. The role involves supporting effective tenancy management, monitoring rent arrears, conducting home visits, and handling property lettings. The ideal candidate must have proven housing management experience, knowledge of tenancy law, and a full UK driving licence. This position emphasizes delivering excellent customer service and maintaining high professional standards.

Qualifications

• Proven housing management experience.
• Strong understanding of tenancy law, arrears, and estate management.
• Confident, organised, and able to work independently.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Manage tenancy conditions, nuisance, and anti-social behaviour.
• Monitor rent arrears and take action to prevent Council debt.
• Conduct home visits, tenancy audits, and estate inspections.
• Handle property lettings, including advertising and sign-ups.
• Deliver customer-focused service and suggest improvements.

Skills

Housing management experience

Understanding of tenancy law

Organisational skills

Customer service orientation

Job description

We are seeking an experienced Housing Officer to manage a patch of around 500 properties, supporting effective tenancy management, income maximisation, and safe, inclusive neighbourhoods.

Location - Coalville

An experienced Generic Housing Officer is required to work in the North West Leicestershire District Council area. Candidate is expected to be able to drive to properties in the District on required, any day of the week Mon-Fri.

Key Duties

• Daily contact with tenants; manage tenancy conditions, nuisance, and ASB.
• Gather evidence, collect witness statements, and attend court when required.
• Monitor rent arrears and take action to prevent Council debt.
• Conduct home visits, tenancy audits, estate/block inspections, and monitor cleaning contracts.
• Handle successions, assignments, abandoned property investigations, transfers, and mutual exchanges.
• Manage lettings: advertising, shortlisting, viewings, and sign-ups.
• Review Introductory Tenancies quarterly.
• Attend resident involvement activities, including some evenings.
• Travel across the district and respond to same-day visit requests.

Additional Expectations

• Deliver customer-focused service and suggest improvements.
• Maintain high standards of performance, professionalism, health & safety, and equality.
• Support NWLDC values and undertake any reasonable duties requested by the Team Manager.

About You

• Proven housing management experience.
• Strong understanding of tenancy law, arrears, and estate management.
• Confident, organised, and able to work independently.
• Full UK driving licence and access to a vehicle.