Housing Officer

Laurie McClave artist; Coalville; On-site; GBP 31,000 - 35,000; Full time

Job summary

A community-focused organization is seeking a dedicated Housing Officer in Coalville to manage housing services, enhance community support, and resolve tenant concerns. The ideal candidate will have housing management experience, strong customer care skills, and excellent communication abilities. This role involves managing approximately 600 properties and working with local partners to foster safe living conditions. Attractive benefits include extensive annual leave and a pension scheme.

Benefits

39 days annual leave, increasing with service

Social Housing Pension Scheme

Health Cash Plan

Training and development opportunities

Company Sick Pay

Flexible work opportunities

Qualifications

• Previous experience in housing management or a related field preferred.
• Strong customer care skills demonstrating high levels of customer ownership.
• Excellent communication, influencing, negotiation, and decision-making skills.
• Organized and flexible approach with a track record of achieving excellent results.

Responsibilities

• Provide a comprehensive housing management service.
• Work closely with tenants to address their concerns.
• Manage a portfolio of approximately 600 properties.

Skills

Customer care skills

Excellent communication

Negotiation skills

Organizational skills

Problem-solving

Job description

Overview

Housing Officer (South) – Location/Base: Patch Kettering, Northamptonshire. This role is community based so out on site, and desk based with a combination of working from emh offices, community hubs and home.

Hours: 35 hours per week

Salary: £31,082- £34,535 per annum (RFJ 6)

We are thrilled to invite you to join us at emh during this period of growth for our Communities Team. Our primary objective is to expand our presence in the communities we serve, and we believe that your expertise will contribute significantly to this endeavour. We are seeking to recruit someone local to the Kettering area preferably.

Role

Are you ready to make a difference in people\'s lives? Do you have a passion for providing safe and comfortable housing for individuals and families? We have the perfect opportunity for you! We are currently looking for a dedicated Housing Officer to join our team.

As a Housing Officer, you will be responsible for providing a comprehensive housing management service which includes building partnerships to resolve anti-social behaviour & estate management service, making a positive contribution to our communities. You will be responsible for managing a portfolio of approximately 600 properties working closely with tenants to address their concerns and provide support when needed.

The person

Previous experience in housing management or a related field is preferred. Managing and working with partners to resolve anti-social behaviour concerns.

Do you have experience of working in a customer facing role with strong customer care skills demonstrating high levels of customer ownership and accountability?

Do you have excellent communication, influencing, negotiation, and decision-making skills?

Are you organised and do you have a flexible approach, with a track record of achieving excellent results? If so, we would love to hear from you.

For further information about the role, please see attached Job Description and Person Specification.

Our Values

Our Values are important to us at emh and we\'re looking for an Officer who can live our values and help embed them into the services we deliver. Our values are: Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our package for this role includes:

• 39 days annual leave (including statutory days), increasing to 44 days with length of service.


• Social Housing Pension Scheme (your contributions are matched by emh up to 8%)


• Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)


• a wide range of training and development opportunities (we are an Investors in People accredited organisation)


• Company Sick Pay (increasing with length of service to six month\'s full pay, six month\'s half pay).


• Opportunities to work flexibly and from home, where the business need allows.

How To Apply

Please send an up-to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.