Housing Officer

AD WARRIOR; City Of London; Remote; GBP 29,000; Full time

Job summary

A leading housing provider is seeking a Customer Partner (Housing Officer) to join the Tenancy Sustainment team. This role involves managing tenancy issues and providing exceptional customer service. Ideal candidates will have housing experience, strong communication skills, and the ability to work with multi-agencies. The position is predominantly home-based but requires flexibility for site visits. Join a mission-driven organization with a commitment to ethical values and supporting diverse employees.

Qualifications

• Proven experience managing property condition cases and tenancy breaches.
• Ability to work well as part of a team.
• Satisfactory Disclosure and Barring Service Check required.

Responsibilities

• Provide exceptional customer service in the Tenancy Sustainment team.
• Manage property condition cases, hoarding, tenancy breaches, and permissions.
• Travel within local area for site visits and court attendance.

Skills

Proven Housing experience

Strong customer focus

Experience in working with multi-agencies

Understanding of safeguarding processes

Agility and flexibility

High level communication skills

Experience in partnership working

Innovative problem-solving

Computer literate

Experience of using Active H

Job description

Customer Partner (Housing Officer) – Tenancy Sustainment

Location : Home Based, covering Dorset, East Hampshire & Southampton

Salary : £29,000 per annum

Vacancy Type : Full-time

Closing Date : 12 December, 2025

The organisation are looking for a Housing Officer (known internally as a Customer Partner) to join thier Tenancy Sustainment team and provide an exceptional customer service, putting customers at the heart of everything you do.

As Customer Partner, you’ll be working on property condition cases, hoarding, tenancy breaches, and permissions. It really is a varied role!

This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality.

This role is predominantly home based but we will need you to be flexible to travel within your local area as the role may involve site visits and attendance at court on behalf of your colleagues.

The ideal candidate will

• Have proven Housing experience, able to successfully manage property condition cases and tenancy breaches.
• Have a strong customer focus.
• Have experience in working with multi-agencies to ensure results for customers
• Demonstrate an understanding of safeguarding and processes in place to support vulnerable customers
• Be agile and flexible, prioritising as appropriate to meet customer needs
• Demonstrate an ability to work well as part of a team.
• Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
• Be experienced in partnership working to meet the needs of customers.
• Be able to think ‘beyond process’ to find innovative solutions for customers.
• Be computer literate. Experience of using Active H is desirable.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover the organisation

The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Their mission is to provide quality homes and services for people whose needs are not met by the open market.

They’re looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation.

They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply.