Housing Officer

ClwydAlyn; Bethesda; On-site; GBP 37,000; Full time

Job summary

A leading housing association in North Wales is seeking an experienced Housing Officer to deliver excellent housing management services across Angelsey and Gwynedd. You will maintain positive relationships with tenants, manage tenancies, and ensure compliance with housing legislation. This role requires a fluent Welsh speaker with 2+ years of housing management experience and strong problem-solving skills. Join us to make a real difference in our communities while enjoying a supportive working environment.

Benefits

Up to 8% matched pension contributions

25 days annual leave + bank holidays

Professional development opportunities

Employee assistance programme

Qualifications

• Minimum of 2 years’ experience in housing management.
• Familiarity with housing legislation and tenancy agreements.
• Proven ability to manage caseloads and work independently.

Responsibilities

• Manage a caseload of tenancies and collect rent efficiently.
• Provide advice on tenancy sustainment and welfare benefits.
• Conduct regular property inspections for compliance.

Skills

Fluent Welsh speaking

Strong communication skills

Problem-solving mindset

Interpersonal skills

Education

Relevant housing qualification (e.g., CIH Level 3)

Tools

Housing management IT systems

Microsoft Office applications

Job description

Location: Anglesey & Gwynedd

Salary: £36,286.00 per Annum

Employment Type: Full-time, Permanent

Being a fluent Welsh Speaker is essential for this role

About ClwydAlyn

At ClwydAlyn, we are dedicated to providing quality housing solutions and support to communities across North Wales. As a leading housing association, our mission is to together we will end poverty and we will do this by create thriving communities and improve the lives of our residents. We are currently looking for an experienced and passionate proactive Housing Officer to serve our areas of Angelsey and Gwynedd. This is a fantastic opportunity to be part of an organisation committed to making a real difference to communities in North Wales.

Role Overview

The Housing Officer plays a pivotal role in delivering excellent housing management services. You will be responsible for maintaining positive relationships with tenants, managing tenancies effectively, and ensuring compliance with housing policies and legislation. This role requires a committed individual who can balance empathy with strong problem-solving skills to support our residents and contribute to the success of ClwydAlyn.

Key Responsibilities

• Manage a caseload of tenancies, ensuring rent and service charges are collected efficiently and arrears are minimised.
• Provide advice, support, and assistance to tenants on a range of housing-related issues including tenancy sustainment, welfare benefits, and neighbourhood disputes.
• Conduct regular property inspections to ensure compliance with tenancy agreements and maintain property standards.
• Work closely with colleagues and external agencies to address anti-social behaviour and safeguard vulnerable tenants.
• Assist with the allocation of homes in line with local housing policies and procedures.
• Maintain accurate records and prepare reports relating to tenancy management and performance targets.
• Promote community engagement and encourage tenant participation in housing management activities.
• Ensure all work complies with relevant legislation, regulatory requirements, and organisational policies.

Qualifications And Experience

• Fluent Welsh speaking
• Minimum of 2 years’ experience in housing management, ideally within the public sector or housing association environment.
• Familiarity with housing legislation, tenancy agreements, and welfare benefits.
• Strong communication and interpersonal skills, with the ability to build positive relationships with diverse communities.
• Proven ability to manage caseloads, prioritise workloads, and work independently.
• Problem-solving mindset with experience in conflict resolution and handling sensitive situations.
• Proficient in using housing management IT systems and Microsoft Office applications.
• Relevant housing qualification (e.g., CIH Level 3 or equivalent) would be advantageous.
• Ability to travel locally within Gwynedd as required.

Benefits

• Competitive salary of £36,286.00 per annum.
• Up to 8% matched pension contributions
• 25 days annual leave + bank holidays rising to 30 days after 5 years service
  • Buy and sell holidays
• Supportive and inclusive working environment.
• Opportunities for professional development and training.
• Work-life balance with flexible working options where operationally possible.
• Membership of a contributory pension scheme.
• Employee assistance programme and wellbeing initiatives.

How to Apply

If you are passionate about housing and want to make a positive impact in the community, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role via our or through the relevant job board.

Join Us

Become part of a dedicated team at ClwydAlyn, where your work will help shape the future of housing in Bangor and beyond. We value diversity and welcome applications from all suitably qualified individuals.