Housing Officer

Clanmil Housing Association; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A housing organization in Northern Ireland is seeking a Housing Officer to manage tenancies and ensure excellence in service delivery. The role involves developing positive tenant relationships, maximizing rental income, and managing anti-social behaviour cases. Candidates should have relevant experience in housing or support services and hold a degree. This position offers an opportunity to work closely with tenants and contribute positively to the community across Northern Ireland.

Qualifications

• Educated to degree level with one year of housing experience or five years in support services.
• Experience in customer-focused environments with high service standards.
• One year of staff management experience.

Responsibilities

• Develop positive customer relationships with tenants.
• Maximise rental income and manage arrears.
• Respond to and report anti-social behaviour cases.

Skills

Customer service

Relationship building

Conflict resolution

Staff management

Education

Degree related to housing or support services

Chartered Institute of Housing qualification

Job description

We are looking for a Housing Officer to deliver an effective patch management service. You’ll ensure tenancies are managed, help people to sustain tenancies, manage rental income and oversee excellence in service delivery to customers.Please see employer website for full job details & person specification.

Responsibilities

• Develop positive customer relationships with tenants in your patch, providing an understanding of tenant needs, expectations and views through an effective customer intelligence and feedback framework.
• Promote active engagement by tenants in your patch, proactively involving them in decisions that affect them and their community through innovative approaches.
• Maximise rental income in your patch, effectively managing rent arrears in accordance with policy, with support from the Income Recovery team.
• Lead and manage your allocated patch, ensuring that the wellbeing of the patch is advanced (e.g. rent income, repairs, anti-social behaviour, tenant engagement, customer satisfaction, external partnerships).
• Respond to, manage, investigate and report all cases of anti-social behaviour in accordance with Clanmil policy and procedures, using a range of resolution and enforcement strategies as appropriate.

Skills and Qualifications

• Educated to degree level plus one years’ experience (within the last seven years) working in housing / support services or tenancy / estate management / community / voluntary sector.
• OR five years’ experience (within the last seven years) working in a housing/support services or tenancy / estate management / community / voluntary sector OR completed GEM programme with 18 months relevant housing experience.
• Experience of working in a customer focused environment with a proven ability of delivering a high standard of customer service.
• One years’ experience (within the last five years) of staff management.
• Hold a full UK driving licence and be able to travel to meet the requirements of the post without the reliance on public transport.
• Professional qualification from the Chartered Institute of Housing or other relevant professional qualification.

Area: All of Northern Ireland
Closing date: 16 Jan 2026

Area: All of Northern Ireland
Closing date: 11 Jan 2026

Area: All of Northern Ireland
Closing date: 19 Jan 2026