Housing & Neighbourhood Officer - Tower Hamlets

The Guinness Partnership; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A prominent housing organization is expanding its team in London with a new permanent position for a Housing & Neighbourhood Officer. You will provide a friendly housing management service to residents in the Tower Hamlets area. The role requires a full UK driving license and the ability to travel around your patch, ensuring excellent customer service is delivered. Ideal candidates will have housing management experience and a passion for helping residents.

Qualifications

• You must have experience in housing management.
• Strong customer service skills are essential.
• A full UK driving licence and access to your own car are required.

Responsibilities

• Provide a friendly housing management service.
• Travel around your patch to meet residents.
• Work closely with Estate Services and other teams.

Skills

Customer service skills

Housing management experience

Ability to work independently

Full UK driving licence

Job description

We are expanding our team in London to provide a proactive and visible service to our residents. We have a new full time, permanent opportunity available for a Housing & Neighbourhood Officer to cover our Tower Hamlets patch.

As a Housing & Neighbourhood Officer, you will provide a friendly housing management service to your residents. Reporting to the Customer Liaison Manager, you will be part of a dedicated team across London.

This is a field-based role, and you will be required to travel around your patch, Tower Hamlets. On occasion you may be required to cover neighbouring patches therefore we ask that all applicants live within London.

You will be the face of Guinness, and your key responsibility is to provide an accessible face-to-face service to both homeowner and rental residents. You will work in a mobile way, out in the area meeting residents. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents.

We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You’ll not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.

Due to the nature of this role, you will need a full UK driving licence and access to your own car.

To find out more about the role and the essential requirements for the role, please review the role profile.

If you would like to be part of our team, we would love to hear from you, create your application today and submit a copy of your CV alongside a covering letter detailing how you meet the criteria of the role!

Please note - Interviews for this role will take place in person at our London office in Euston Road on the 21/11/2025.

There is a requirement for a basic DBS check which will be paid for by The Guinness Partnership.