Housing & Neighbourhood Manager

Amplius; Croydon; On-site; GBP 52,000; Full time

Job summary

A leading housing provider in the United Kingdom is seeking a dedicated Housing & Neighbourhood Manager to oversee high-quality tenancy services and manage a team of officers. This role involves ensuring compliance with housing regulations, improving estate standards, and building partnerships with local communities. The ideal candidate will have CIH Level 4 and extensive experience in housing management. Competitive salary and benefits offered.

Qualifications

• Extensive experience in estate and neighbourhood management.
• Knowledge of Housing and Tenancy Law and current regulatory requirements.
• Commitment to delivering high-quality services.

Responsibilities

• Lead and manage a team of Housing and Neighbourhood Officers.
• Oversee tenancy management ensuring compliance.
• Drive improvements in estate standards and safety.

Skills

Team leadership

Estate management

Relationship building

Housing management systems

Education

CIH Level 4

Job description

The Vacancy

Are you passionate about creating safe, vibrant, and thriving communities? At Amplius, we’re looking for a dedicated Housing & Neighbourhood Manager to lead and manage the delivery of high-quality tenancy, housing, and neighbourhood services across our region. In this role, you’ll drive operational performance, maintain outstanding estate standards, and work closely with customers, partners, and colleagues to build sustainable, resilient communities. If you’re committed to making a real difference and supporting safer, stronger neighbourhoods, we’d love to hear from you.

Salary: £51,200 per year

Contract: Permanent, full time

⏰Your week: 36.25 hours (Monday to Friday 9am – 5.15pm)

We have two opportunities available for the same role, covering different locations -

Amplius South Region: Based in and around Bedfordshire, Milton Keynes, and West Northamptonshire, with one day per week in the Rushden or Milton Keynes office.

Amplius Central Region: Based in and around Cambridge, Peterborough, Leicestershire, Derbyshire, and Northamptonshire, with one day per week in the Peterborough or Rushden office.

Snapshot of your role

• Lead and manage a team of Housing and Neighbourhood Officers, providing direction, coaching, and performance management.
• Oversee tenancy management, ensuring compliance with agreements, policies, legislation, and regulatory standards.
• Manage complex neighbourhood cases, including tenancy compliance, property condition, and voids, ensuring properties are maintained and re-let efficiently.
• Drive improvements in estate standards, safety, and neighbourhood appearance through inspections, initiatives, and collaboration with internal teams.
• Build and maintain strong partnerships with local authorities, police, community groups, and voluntary sector organisations.
• Champion customer engagement, gathering feedback, building trust, and co-producing local initiatives to enhance community cohesion.
• Coordinate operations to address hotspot areas and emerging neighbourhood issues.
• Ensure accurate case management, audits, and reporting in line with GDPR, data-sharing protocols, and organisational policies.
• Act as the regional lead for estate and neighbourhood issues, providing senior management with timely reports and insights.

What we’re looking for

• CIH Level 4 (achieved, working towards, or willing to undertake.)
• Extensive experience in estate and neighbourhood management.
• Knowledge of Housing and Tenancy Law and current regulatory requirements.
• Proven team leadership and direct line management experience.
• Ability to build strong relationships with partners, stakeholders, and colleagues.
• Proficient in housing management systems and able to drive service improvements.
• Willingness to travel across a large geographical area as required.
• Commitment to delivering high-quality services and acting as a positive representative of Amplius.

A full UK driving licence is essential for this role.

DBS clearance is required for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing : 30 November

Phone screening : 4 December

Interviews : 9 December (in Peterborough)

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.