Housing Manager

Home Group Limited; Vines Cross; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading housing organization seeks a Housing Manager in East Sussex. You will provide top-notch customer support and manage several estates. Applicants need housing sector experience and a proactive approach. Enjoy extensive benefits and a hybrid work model with 34 days of leave and volunteering time.

Benefits

34 days leave, pro-rated

Paid time off for volunteering

Matching pension contributions

Health cash plan

Career development opportunities

Qualifications

• Experience in the housing sector and understanding housing law.
• Super-organised and methodical approach.
• Confidence to engage with external partners.

Responsibilities

• Engage with customers to know the communities.
• Manage anti-social behaviors and respond to queries.
• Carry out estate inspections and routine checks.

Skills

Customer service skills

Housing management understanding

Proactive attitude

Resilience

Communication with stakeholders

Education

Chartered Institute of Housing Level 3

Job description

Join us as a Housing Manager at Home Group, in our awesome housing team in the South East covering our East Sussex Patch. You'll be our face‑to‑face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first‑class customer service, delivering our customer promise every day! This is a great time to join as one of the estates has been identified as a Priority Estate with exciting Community Development work taking place.

What you'll do

• Engage with customers and be proactive on our estates, really getting to know our communities
• Take care of a number of patches and neighbourhoods
• Manage anti‑social behaviours in our estates, responding to customer queries and complaints
• Manage our voids process, including liaising with local authorities
• Carry out estate inspections, engage and meet with contractors on site, and record routine safety and compliance checks in our buildings and communities

Why choose us?

This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work!

Requirements

• Experience in the housing sector and an understanding of housing management, housing law, and ideally universal credit
• Willingness to work towards, or possession of, Chartered Institute of Housing Level 3
• Super‑organised, methodical, and a proactive self‑starter with a “can do” positive attitude
• Resilience to handle complaints and challenging situations
• Confidence working with external partners and stakeholders such as local authorities and MPs
• Hybrid role: spend 2‑3 days working from community patches across sites in Wealden, Uckfield and Eastbourne, with time working from home on admin
• Weekly work Monday to Friday with occasional evenings; ability to shape your own diary
• Vehicle insured for business purposes; mileage paid by company
• Standard DBS check required and paid for by the company

Benefits

• 34 days leave, pro‑rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching pension contributions (up to 7 %, with life assurance of 3 × Basic Salary)
• Save up to £1,140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards, including supermarket discounts and travel expenses