Housing Manager

Home Group; City Of London; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A UK housing organisation is seeking a Housing Manager in Central London to shape vibrant communities. You will manage neighborhoods, tackle anti-social behavior, and ensure safety compliance. The ideal candidate has experience in housing management and a passion for customer service. This fixed-term role offers competitive salary and 34 days of leave with family-friendly policies.

Benefits

34 days leave, rising to 39

Paid volunteering days

Health cash plan over £1140 savings

Career development and training

Family friendly policies

Mileage reimbursement for vehicle use

Qualifications

• Experience in housing law ideally related to universal credit.
• Ability to manage a portfolio of neighborhoods efficiently.
• Confidence in tackling anti-social behavior and resolving complaints.

Responsibilities

• Get to know communities through visibility and engagement.
• Manage rent collection and resolve complaints efficiently.
• Oversee safety and compliance checks during estate inspections.

Skills

Experience in housing management

Passionate about customer service

Super organised and proactive

Confident working with external partners

Education

Working towards Chartered Institute of Housing Level 3

Job description

Job Description - Housing Manager (251589)

Job Description

Housing Manager - ( 251589 )

Description

Housing Manager

Salary £32,000 to £38,000 per annum, depending on skills, experience and qualifications

Fixed Term Contract (8 months), (37.5 hpw),

Central London

We can’t offer a CoS for this role

Home, a place where you belong

Are you ready to make a real impact and become the friendly face our customers rely on? You’ll help shape safe, vibrant communities where people truly want to live, while also ensuring our income is maximised. By joining our dynamic London team you’ll make a genuine difference every day providing first class customer service and delivering our customer promise.

What You’ll Do

• Get to know our communities through visibility and engagement—your presence matters!
• Manage a portfolio of neighborhoods, supported by our brilliant Community Housing Assistants.
• Tackle anti-social behavior, respond to queries, collect rent and resolve complaints with empathy and efficiency.
• Oversee the voids process, working closely with local authorities.
• Carry out estate inspections, liaise with contractors, and ensure safety and compliance checks are up to scratch.

Why Join Us?

You’ll join our vibrant organisation covering our colleague who’s currently on maternity leave. Although it’s a fixed term post, you’ll open the door to our opportunities within the organisation, who knows if this will be the stepping stone into a career with Home Group! Be part of one of the UK’s top 10 Great Places to Work!

You bring

• Experience in housing management, housing law, and ideally universal credit.
• You have (or are working towards) Chartered Institute of Housing Level 3.
• You’re super organised, proactive, and resilient.
• You’re passionate about customer service and genuinely want to help others.
• You’re confident working with external partners and stakeholders and working independently in the community, as well as being part of a team.

You’ll spend time in your community patches of Woodford, Barking, Dagenham and Ilford, with regular office meetups and remote admin days.

Flexible working hours – we mainly work Monday to Friday, with occasional evenings, you shape your own diary.

You’ll need a vehicle insured for business use (we pay your mileage).

Standard DBS check required (we pay for that).

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”). The option to buy 5 more each year
• 2 paid volunteering days each year
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Career path with development and an excellent training package.
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support