Housing Income & Payments Specialist (Hybrid)

Tulip Recruitment; St. Ives; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A growing organization in housing services is seeking a Payments and Income Coordinator to provide essential administrative support to the income team. The role involves managing housing-related charges, coordinating payment solutions, and ensuring accurate records. Strong experience in customer account management and knowledge of welfare benefits are required. Flexible hybrid work arrangement available with excellent benefits, including 25 days of holiday and matching pension scheme.

Benefits

25 days holiday + Bank Holidays

Chance to buy and sell holiday

3 additional paid wellbeing days

Generous matched pensions scheme up to 12%

Life cover at 4x salary

Options for private medical and dental insurance

Wellbeing discounts including Gym Memberships

Responsibilities

• Follow up on failed payments or cancellations and arrange new payment solutions.
• Manage housing benefit overpayments and account reconciliations.
• Maintain accurate records and coordinate account processes.
• Support early intervention strategies for arrears prevention.

Skills

Experience within housing, income or customer account management

Strong communication and problem-solving skills

Knowledge of welfare benefits such as Universal Credit or Housing Benefit

Excellent attention to detail

Job description

A growing organization in housing services is seeking a Payments and Income Coordinator to provide essential administrative support to the income team. The role involves managing housing-related charges, coordinating payment solutions, and ensuring accurate records. Strong experience in customer account management and knowledge of welfare benefits are required. Flexible hybrid work arrangement available with excellent benefits, including 25 days of holiday and matching pension scheme.