Housing First Coach

Crisis UK; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An organization focused on ending homelessness is seeking a Housing First Coach in London. This role requires delivering high-quality, person-centred support while building trusting relationships with individuals experiencing homelessness. Ideal candidates will possess experience in housing support and significant familiarity with trauma-informed approaches. The position offers a competitive salary and extensive benefits, including flexible working hours and professional development opportunities.

Benefits

Competitive salary

Interest free loans for travel and tenancy

Pension scheme with 8.5% employer contribution

28 days annual leave (increasing with service)

Enhanced family leave

Flexible working hours

Wellbeing Leave

Qualifications

• Experience in housing/homelessness support or related services.
• Ability to work with people facing severe and multiple exclusions.
• Knowledge of psychological and trauma-informed approaches.

Responsibilities

• Deliver person-centred support in line with Housing First principles.
• Help individuals access and maintain accommodation.
• Provide practical assistance with daily living tasks.

Skills

Self-starter

Collaboration

Building professional relationships

Knowledge of Housing First principles

Job description

Role Overview

As a Housing First Coach you will deliver high quality person-centred support, using psychologically and trauma-informed approaches, in line with Housing First principles. You will take a bold approach to establishing open and trusting relationships with people who have had long histories of homelessness or in temporary/insecure accommodation, enabling them to access and sustain accommodation and empower them to exercise choice and control over their lives.

The team is multi‑disciplinary – Coaches, Peer Support Worker, Clinical Psychologist – which allows us to collaboratively formulate innovative approaches to support. The team operates across London, providing numerous opportunities to build impactful partnerships and contribute towards systems change.

What you’ll do / Qualifications

• Self‑starter, flexible and experienced in working collaboratively as part of a team and with internal and external partners.
• Background in housing/homelessness support, adult safeguarding, drug or alcohol recovery services or mental health with significant experience in a multidisciplinary setting with the ability to create strong professional relationships and creative solutions.
• Experience working with people who have faced severe and multiple exclusion and may be considered to have ‘complex needs’, with an understanding of the needs of people who have been homeless for long periods of time.
• Willing and able to provide practical assistance with moving into and maintaining a home – including direct help where necessary with tasks such as shopping, budgeting, cooking, and cleaning.
• Knowledge of Housing First and housing‑led approaches and the ability to work within a psychologically informed approach.

Our Values

Bold, Impactful, Collaborative and Equitable – they are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

Benefits

• A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am‑4pm
• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.