Housing First Caseworker

Beam; Oxford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Beam is seeking a Housing First Pathway Coach in Oxford to help members transition into stable, long-term housing. You will manage a small caseload, guide clients through housing processes, and connect them with essential services.

You'll work with housing officers, healthcare and support services, using personalised coaching to build confidence, independence and housing stability for Beam members.

Qualifications

• Experience working with hard to reach individuals with complex needs; previous role in rough sleeping outreach or Drug & Alcohol services is a plus.
• Ability to communicate with a diverse group of members and stakeholders.
• Comfort with multi-tasking and handling several cases weekly.

Responsibilities

• Support a small caseload of Beam members to secure stable housing.
• Guide clients through processes of moving into and maintaining housing and accessing services.
• Build confidence and autonomy through personalised coaching and skill development.
• Collaborate with housing officers, healthcare, and support services to advocate for members.

Skills

Hard-to-reach individuals

Complex needs

Multi-tasking

Data-driven decision making

Job description

At Beam, we’re building AI that serves society. We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. Over 100,000 frontline workers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.

About the role

We’re looking for a Housing First Pathway Coach (or ‘Caseworker’) to transform the lives of disadvantaged people by helping them transition into their own, long-term, housing. You’ll be at the forefront of Beam’s Housing First programme in Oxford, designed to support those experiencing homelessness whose needs aren’t met by traditional homelessness services.

You’ll take on the responsibility of supporting a small caseload of people referred to Beam, our “members”. You’ll be playing a leading and critical role in supporting these members to sustain stable housing provided by the Council, ensuring they engage with other services and building their independence.

This involves a wide range of member-led support activities tailored to each individual’s needs. You’ll guide clients through the processes of moving into and looking after a home, accessing support services, and connecting with their community. Equally important, you’ll work to boost their self-confidence and autonomy through personalised coaching, skill development, and encouragement.

• You’ll need Experience working with hard to reach individuals with complex needs - ideally you’ll have already worked in a similar role, such as rough sleeping outreach or Drug & Alcohol services.
• Strong communication skills - you’ll regularly be communicating with a diverse group of members, as well as internal stakeholders and our government/support service partners to create strong support networks around our members.
• Experience and comfort with multi-tasking - you’ll need to be comfortable moving forward many people’s cases each week.
• Compassion for people in tough situations - many of your members will have long histories of trauma that can play out in unexpected way.
• Respect for data-driven decision-making - alongside your humanity, you’ll appreciate the importance of acting on data.

You’ll be Supporting vulnerable individuals and crafting personalised action plans - using our AI-powered caseworker technology and your excellent caseworker skills to empower members to reach their goals.

Forging strong and meaningful relationships - some members will engage with this service for years giving the opportunity to build back their trust in people and systems.

Working towards targets - ensuring measurable progress and tailored impact in the lives of our members.

Harnessing technology to amplify your impact - Homelessness is on the rise and we’re supporting more people than ever before - you’ll learn to harness platforms like G-Suite and AI tools to increase efficiencies and ultimately better support your members.

Wearing your problem-solving hat - the people we support have unique barriers and you’ll regularly research and find creative ways for them to reach their unique goals.

Working in partnership with multiple services - you’ll play a navigator role with your members supporting them in working with and advocating on their behalf with drug and alcohol services, housing officers, healthcare and various other services.

• You areDetermined - changing lives is not easy and you’re someone who loves hard challenges.
• Humble and supportive - your members will have their ups and downs but you’ll stick with them.
• Confident and have strong communication skills - you’ll set boundaries and clearly communicate with a diverse group of people from members, stakeholders and partners.
• Adaptable and resilient - you’re someone who’s energised by ever-changing and fast-paced environments.
• An ‘ideas person’ - changing lives is not easy and you’re someone who loves is driven to find new and better ways of doing things.
• Willing and able to travel into Oxford daily - your members will need a lot of in person support across the city.

About Beam

Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym.

We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian.

We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.

Start your journey to a more impactful career today. We're excited to hear from you.

Reasonable adjustments

Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices.

We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.

If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.