Housing & Estates Assistant

THE RICHMOND FELLOWSHIP SCOTLAND LIMITED; Stepps; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave

Rewards scheme

In-house training opportunities

Refer a Friend €150 reward

Employee Forum

Credit Union membership

Health care plan

Counselling & Life Works

Job summary

The Richmond Fellowship Scotland Limited is seeking a Housing & Estates Assistant to support the day-to-day management of our residential and office accommodation across Scotland. You will assist with rent and housing benefit administration, utilities, and property compliance to help provide safe, well-maintained housing.

Join a collaborative team dedicated to improving the lives of residents and service users.

Qualifications

• Excellent written and verbal communication skills.
• Good IT skills, especially Word and Excel.
• Broad understanding of Scottish housing legislation and Housing Benefit rules.

Responsibilities

• Support day-to-day management of residential and office accommodation.
• Assist with rent and housing benefit administration, utilities and property compliance.
• Provide estates support to ensure safe, good-quality accommodation.

Skills

Excellent communication skills

Strong IT skills

Understanding of Scottish housing law

Experience of customer engagement

Interpersonal skills

Attention to detail

Tools

Microsoft Word

Excel

Job description

Make a positive difference in someone's life by joining The Richmond Fellowship Scotland!

Our fantastic property team here at TRFS are looking for a Housing & Estates Assistant to join them in providing a high-quality housing and estates service across our properties throughout Scotland.

The role:

Working alongside the Housing & Estates Coordinator, you'll play an important role in supporting the day-to-day management of our residential and office accommodation. This is a varied role covering housing management, rent and housing benefit administration, utilities, property compliance and general estates support. Most importantly, you'll help ensure that the people who use our services have access to good-quality, safe and well-maintained accommodation that supports them to live full and inclusive lives.

To be part of our team, we'll need you to have:

• Excellent written and verbal communication skills
• Strong IT skills, particularly in Microsoft Word and Excel
• A broad understanding of Scottish housing legislation and awareness of Housing Benefit legislation
• Experience of customer engagement
• Good interpersonal skills and the ability to work effectively with others and on your own initiative
• Strong attention to detail and the ability to produce clear, accurate documentation

Why join us?

This is an excellent opportunity to develop your experience across housing, property and estates management while making a genuine different to the people we support.

You’ll be part of a collaborative team where your work will directly contribute to maintaining safe, good-quality accommodation and improving the experience of our residents and service users.

We also offer a wide range of rewards and benefits:

• Generous annual leave
• TRFS rewards scheme (includes cashback and discounts at a variety of high street and online retailers)
• Continuous inhouse training opportunities
• Refer a Friend scheme €150 reward for successfully referring a colleague
• Employee Forum for employees to voice their opinions and give feedback which in turn, allows us to continuously improve as an employer and ensure a positive working environment
• Free Membership of Glasgow Credit Union
• HSF Health Care plan
• Counselling & Life Works service

If you're organised, proactive and passionate about providing a high-quality service, we'd love to hear from you.

If you are seeing this ad via a job board then please be aware that you must submit an application directly via our website (https://www.trfs.org.uk/job-search) otherwise we may be unable to contact you.

Closing Date: 3rd September 2026 (We reserve the right to close this vacancy at any point)

Our Commitment to Inclusion

We welcome applications from diverse backgrounds and are committed to creating an inclusive working environment. We encourage applications irrespective of race, ethnicity or national origin, religion, disability, age, marital or parental status or sexual orientation. Our aim is to welcome everyone and build inclusive teams.

We celebrate difference and encourage everyone to join us.

Join us and be part of something bigger!