Housing Estate Services Support Officer

Reed Specialist Recruitment; Welwyn Garden City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency seeks a Housing Estate Services Support Officer to provide customer-focused administration services in Welwyn Garden City. Responsibilities include coordinating housing management tasks and ensuring high-quality service delivery to tenants. Candidates should have experience in social housing, excellent communication skills, and a full driving licence. This is a full-time temporary position with a competitive hourly rate.

Qualifications

• Background in a local authority or social housing-based environment.
• Experience in providing customer service and administration within a housing-based environment.
• Full driving licence and access to a car.

Responsibilities

• Support the delivery of a high-quality housing management service.
• Provide customer-focused service on a range of enquiries.
• Coordinate the administration of applications and inspections.

Skills

Customer service

Administration

Communication skills

Problem-solving

IT literacy

Tools

Microsoft Word

Outlook

Job description

Overview

Location: Welwyn Garden City, fully onsite

Job Type: Full-time 12-week temp contract

Salary: £15.72 per hour PAYE

We are seeking a Housing Estate Services Support Officer to join a Neighbourhood & Enforcement team. This role is crucial in providing a customer-focused, proactive, and high-quality administration service to support the delivery of neighbourhood and estate management functions to tenants and leaseholders across the borough.

Responsibilities

• Support the delivery of a comprehensive, high-quality, efficient, and compliant tenancy, housing, and estate management service.
• Provide responsive and customer-focused service on a wide range of customer enquiries via personal contact, ensuring a high level of customer service.
• Manage and coordinate the administration of a range of applications, working collaboratively with internal teams and Neighbourhood Officers.
• Facilitate the customer-facing delivery of the allocations process, ensuring viewing and sign-up appointments are arranged promptly.
• Undertake the administration of letting garages and store sheds, ensuring processes are managed collaboratively and effectively.
• Assist in maintaining 'sterile environments' within communal areas by managing education, assistance, and removal of items deemed to be a health and safety risk.
• Coordinate inspections of grounds maintenance and provide evidence of high-value ad-hoc grounds maintenance works on completion.
• Administer locally agreed schemes to ensure a customer-focused and efficient service to residents.
• Ensure information and records are accurately recorded on the council's shared housing management database.

Required Skills & Qualifications

• Background in a local authority or social housing-based environment.
• Full driving licence and access to a car.
• Experience in providing customer service and administration within a housing based environment.
• Ability to provide accurate data and information, develop creative solutions to problems, and multi-task and prioritise often conflicting tasks.
• Excellent level of written and verbal communication skills tailored towards a range of audiences.
• Intermediate level of IT literacy with Microsoft Packages, especially MS Word and Outlook.

To apply for the Housing Estate Services Support Officer position, please submit your CV detailing your experience relevant to the role.