Housing Enforcement Assistant

Croydon Council; Greater London; On-site; GBP 34,000 - 35,000; Full time

Job summary

Croydon Council is seeking an Housing Enforcement Assistant at Career Grade 5-6 to start a rewarding career in private sector housing enforcement. You will support the Private Sector Housing Team with HMOs, property licensing, applications and fees, responding to enquiries and maintaining accurate records.

You don't need previous housing or enforcement experience at entry level, but you should bring customer service experience, strong organisation and good numeracy, literacy and digital skills,

Qualifications

• You don't need previous Housing or enforcement experience to join at entry level.
• Experience of customer service or dealing with enquiries, whether with the public, colleagues or other organisations.
• Experience of organising work, handling information and keeping accurate records.
• Good communication, literacy and numeracy skills, with confidence working with information and figures.
• Good digital skills and the ability to learn new systems.
• The ability to prioritise, follow procedures and pay attention to detail.
• Initiative, problem-solving skills and the ability to work effectively with others.
• An interest in developing your knowledge of Private Sector Housing, property licensing and housing enforcement.

Responsibilities

• Support HMOs licensing and enforcement processes, processing licence applications and fees, respond to enquiries, maintain information and gather information about privately rented properties.
• Support Housing Enforcement and Environmental Health Officers and gain experience of investigative work and managing a small caseload of unlicensed properties and other Private Sector Housing enquiries.

Skills

Customer service interactions

Record keeping

Communication

Digital skills

Attention to detail

Problem solving

Teamwork

Job description

Job Description

Salary range: Career grade starting at Grade 5 £34,104 - £35,109 p.a. plus fantastic benefits and progression towards grade 6

Contract: Permanent

Hours of work: 36 hours per week

Location: Croydon

Housing Enforcement Assistant – Career Grade 5-6

Start your career in Housing Enforcement and help improve standards in Croydon's private rented homes.

The role

Join our Private Sector Housing Team and develop a career in property licensing and housing enforcement.

You'll support our work on Houses in Multiple Occupation (HMOs), property licensing and enforcement, helping to process licence applications and fees, respond to enquiries, maintain accurate information and gather information about privately rented properties.

You'll also support Housing Enforcement and Environmental Health Officers and, as your knowledge develops, gain experience of investigative work and managing a small caseload of unlicensed properties and other Private Sector Housing enquiries.

What We’re Looking For

You don't need previous Housing or enforcement experience to join us at the entry level.

We’re Looking For Someone Who Can Bring

• Experience of customer service or dealing with enquiries, whether with the public, colleagues or other organisations.
• Experience of organising work, handling information and keeping accurate records.
• Good communication, literacy and numeracy skills, with confidence working with information and figures.
• Good digital skills and the ability to learn new systems.
• The ability to prioritise, follow procedures and pay attention to detail.
• Initiative, problem-solving skills and the ability to work effectively with others.
• An interest in developing your knowledge of Private Sector Housing, property licensing and housing enforcement.

Why join us?

This is an opportunity to build a career in Private Sector Housing, gaining practical experience in property licensing and enforcement while contributing to better housing standards in Croydon.

You'll also benefit from the Local Government Pension Scheme, up to 31 days annual leave subject to eligibility plus Bank Holidays and the option to purchase additional leave, career development opportunities, family-friendly provisions, flexible and agile working in line with service requirements, and access to our 24/7 Employee Assistance Programme.

Application closing date: Friday 2 October 2026

Assessment/Interviews: Week commencing 30th November 2026

Apply early

This vacancy may close without notice if a sufficient number of applications are received. Early application is therefore encouraged.

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee an interview to disabled applicants who meet the minimum criteria for the role.

About Us

Croydon's priorities

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon's diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key Business Plan Outcomes

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we're proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.

The Successful candidate will be subject to a DBS check, if the role requires one.