Housing Customer Success Advisor

Mears Group; Grays; On-site; GBP 28,000; Full time

Job summary

A leading social housing provider is seeking a Customer Success Advisor in Grays. The role involves providing front-line support, resolving customer queries, and building strong relationships within the community. Ideal candidates will possess excellent communication skills and experience in complaint handling. This full-time position includes a competitive salary and comprehensive employee benefits.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Be the first point of contact for complaints across all channels of communication.
• Resolve queries, diagnose situations, and process requests with care and accuracy.
• Meet service level agreements and performance targets.

Responsibilities

• Provide front facing support and advice as required.
• Deliver proactive communication throughout the works life cycle.
• Build strong relationships across the business.

Skills

Complaint handling

Interpersonal skills

Communication skills

Attention to detail

Empathy

Adaptability

Education

NVQ or GCSE in Maths & English (pass)

Job description

A leading social housing provider is seeking a Customer Success Advisor in Grays. The role involves providing front-line support, resolving customer queries, and building strong relationships within the community. Ideal candidates will possess excellent communication skills and experience in complaint handling. This full-time position includes a competitive salary and comprehensive employee benefits.