Housing Customer Liaison Officer

The Guinness Partnership; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A property management organization is seeking a Housing Customer Liaison Officer to deliver exceptional customer service in South London. Responsibilities include providing direct support to homeowners and rental customers, working closely with various teams, and utilizing mobile technology. Applicants must possess strong communication skills, self-motivation, and a full driver's license. A local job supplement of £4 is included.

Qualifications

• Experience as a housing professional.
• Ability to work independently with mobile technology.
• Full driver's license and access to a vehicle.

Responsibilities

• Provide an accessible face-to-face service to customers.
• Work closely with Estate Services to achieve outcomes.
• Manage customer relationships effectively.

Skills

Customer service delivery

Excellent communication

Self-motivation

Problem-solving

Time management

Job description

About the role

We have a full-time opportunity for a Housing Customer Liaison Officer covering South London . This is a field based role and you will be required to travel in and around London.

You will be part of a dedicated team of Housing Customer Liaison Officers, all working, all working hard to provide an amazing customer focused service.

As a Housing Customer Liaison Officer, you will provide a friendly housing management service to your customers in a defined area. You will be the face of Guinness and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers all the time. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers.

What we’re looking for

We’re a customer‑focussed organisation so we know that how we do things is just as important as what we do. You’ll not only be an experienced housing professional, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done.

You’ll also be able to demonstrate :

• Excellent customer service delivery, demonstrating good communication and relationship building skills.
• Highly self‑motivated with the ability to plan and work effectively without high levels of supervision.
• Ability to work ‘on the go’ using mobile technology.
• Strong resource and time management, and the ability to prioritise, delivering value for money.
• Experience of working in a climate of legislative and organisational change.
• Proven problem‑solving and decision‑making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.
• Able to demonstrate Guinness behavioural competencies.
• Hold a full driver’s license and access to their own vehicle.

This role includes a £4, local job supplement.

If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.