Housing Concierge

Home Group; Workington; On-site; GBP 25,000; Full time

Job summary

A leading housing organization is seeking a Housing Concierge to provide support for vulnerable customers and ensure building security through night shifts. The ideal candidate will have great communication skills, experience in public service, and the ability to work both independently and as part of a team. This position offers a competitive hourly rate, substantial leave, and various employee benefits including health cash plans.

Benefits

34 days leave increasing to 39 days

Health cash plan

High street discounts

Qualifications

• Experience in supporting vulnerable individuals.
• Ability to use technology for monitoring records and CCTV.
• Valid driver's license with business insurance.

Responsibilities

• Provide first line support for customers.
• Manage health and safety of the building.
• Investigate suspicious activity promptly.

Skills

Great communication skills

Calm under pressure

Sociable and interested in people

Confident in sensitive interventions

Team player

Job description

Job Description - Housing Concierge (251791)

Job Description

Description

Earn £12.60 per hour (£24,638 per annum), and great benefits including Health Cash Plan

Temporary (6 months contract) Full time (37.5 hpw),

Workington

We can’t offer a CoS for this role

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job! If you’re as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!

We’re looking for new Supported Housing Concierges to join our growing teams. Here at Home Group, we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

What you’ll do

There is so much more involved than just night working, stuck in an office monitoring CCTV or patrolling the premises.

• The first line of support for our customers when our wider team or their own support network isn’t around to help.
• You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
• Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
• If there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Great communication skills and are calm under pressure.
• You get a kick out of supporting the most vulnerable in society (maybe you’ve worked in public service). You know what’s required to look after the public and our customers too.
• You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• A team player with the confidence to work alone. Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team.
• Travel between our site across Workington and Cockermouth.
• Working a 4 on 4 off (rolling) rota between the hours of 8pm to 8am.
• Although you’ll lone work, we do get together regularly [in the daytime] for training and team meetings.
• Able to use technology to monitor CCTV, update records and give support to our vulnerable customers.
• You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

• 34 days leave (includes bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matter to us, that’s why we’re the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.