Housing Concierge

Home Group; Whitehaven; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading housing provider in England is seeking an enthusiastic Housing Concierge to provide night-time support for customers. The role involves managing building safety and security while maintaining a clean and tidy environment. The ideal candidate will have excellent communication skills and be ready to handle emergencies with calmness. You will enjoy generous benefits including 34 days of leave and high street discounts.

Benefits

Health Cash Plan

34 days leave

High street discounts

Matching pension contribution

Life insurance

Qualifications

• Experience in public service or military is preferred.
• Ability to handle sensitive situations confidently.
• Enhanced DBS check required.

Responsibilities

• Provide night-time support for customers.
• Manage building safety and security.
• Clean and tidy a shared environment as needed.
• Think on your feet and handle emergencies.

Skills

Communication skills

Calm under pressure

Sociability

Intervention skills

Team player

Technological proficiency

Job description

Job Description - Housing Concierge (251827)

Salary £24,638 and great benefits including Health Cash Plan

Permanent, Full time (37.5 hpw) - 4 shifts on then 4 shifts off.

Whitehaven

We can’t offer a CoS for this role

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job! If you’re as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!

What you’ll do

• If you want a quiet and calm (night) security job, then this is not the job for you!
• There is so much more involved than just (night working), stuck in an office monitoring CCTV or patrolling the premises.
• The first line of support for our customers when our wider team or their own support network isn’t around to help!
• You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
• Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
• Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!
• This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Calm under pressure with great communication skills
• You get a kick out of supporting the most vulnerable in society (maybe you‘ve worked in public service, or the military). You know what’s required to look after the public and our customers too.
• You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.
• A team player with the confidence to work alone. Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team.
• Although you’ll work nights / lone work, we do get together regularly [in the daytime] for training and team meetings.
• Able to use technology to monitor CCTV, update records and [describe the task systems are used for.
• You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

• 34 days leave, (including bank holidays and a “me day”)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Over 800 high street discounts on groceries, holidays and days out
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• For reasonable adjustments email [e-mail]