Housing Concierge

Home Group; Wallsend; On-site; GBP 24,000 - 29,000; Full time

Job summary

A community support organization in Wallsend is seeking a Housing Concierge. This role involves managing health and safety in the building, supporting vulnerable individuals, and offering first line assistance. The position requires strong communication skills and the ability to work calmly under pressure. The organization offers substantial benefits, including 34 days of leave and health cash plans, along with professional development opportunities.

Benefits

34 days leave including bank holidays

Health cash plan covers various treatments and prescriptions

Career progression opportunities

800+ discounts on high-street products

Qualifications

• Experience in public service is a plus.
• Recognise changes in behaviour.
• Able to work both in a team and alone.

Responsibilities

• Manage the health and safety of the building.
• Investigate suspicious activity when necessary.
• Act as the first line of support for customers.

Skills

Sociable and interested in people

Calm under pressure

Strong communication skills

Confident interpersonal intervention

Ability to use technology

Job description

Job Description - Housing Concierge (251813)

Earn £24,638 per annum and great benefits including Health Cash Plan.

Temporary (12 months contract), full‑time (37.5 hours per week), working on a 4 on 4 off rota basis.

Homeside Lodge, Wallsend. We can’t offer a CoS for this role.

What you’ll do

• You’ll manage the health and safety of the building, patrolling to check fire doors and ensuring everything is locked and secure.
• Think on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
• Monitor CCTV or patrol the premises.
• Act as the first line of support for our customers when the wider team or their own support network isn’t around to help.
• When time allows, help keep the premises clean and tidy; you should be comfortable wielding a mop or broom.

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work.

You have

• Sociable, interested in people and their stories, with a keen eye for detail to spot changes in behaviour.
• Recognise when things are about to go wrong and are confident intervening in a sensitive way.
• A team player who can work alone; you’ll have the full backing of our wider team including the out‑of‑hours emergency support team.
• Calm under pressure with strong communication skills.
• A passion for supporting the most vulnerable in society (experience in public service is a plus). You understand what’s required to look after the public and our customers.
• Work on a 4 on 4 off rolling rota between 8 pm and 8 am, including weekends and bank holidays.
• Although you’ll work nights and lone work, we do meet regularly in the daytime for training and team meetings.
• Able to use technology to monitor CCTV and update records.
• Will undergo an Enhanced DBS check, for which we pay the cost.

What’s in it for you?

• 34 days leave (including bank holidays and a “me day” to use as you wish), increasing to 39 days, plus time off for volunteering.
• Health cash plan saving you £1,140 per annum; we cover costs for dental, optical, prescriptions, alternative therapies and more.
• Over 800 high‑street discounts on groceries, holidays and days out.
  Save on a new phone, bike or car with our discounts.
• Career progression opportunities; we grow our colleagues and offer pathways for the next step in your career.
• Recognition as the 10th Best place in the UK for Wellbeing; our tools and support help you when you need them.

For reasonable adjustments email [e-mail].